Drinks Handling

At UberEATS, we’re committed to supporting our partners by providing you with the feedback needed to improve your delivery ratings. We want to enable you to deliver a high quality of service through the UberEATS platform which is why we share any quality related feedback with you.

Drinks Handling Complaint

What Does A Drinks Handling Complaint Mean?

A consumer let us know that they received a drink order that had been spilled or dropped en-route to them. People use UberEATS because it has some of our city’s best restaurants, food items and drinks, and they want to enjoy these items delivered fresh and intact. An important part of this experience is ensuring items are kept safe and transported correctly. Items like drinks should be handled with care and transported in a way where they can’t slide/fall when travelling to their destination.

How Can I Ensure This Doesn’t Happen Again?

The best way to avoid a Drinks Handling Complaint is to make sure that drinks are transported flat, inside an insulated bag, cup tray or securely on a carseat. Remember, the best way to get the most out of the UberEATS platform is to provide the best service, and to do this, you need to take care that the food and drink items you are delivering arrive in the same state that the restaurant provided them to you.

What’s Next?

By sharing this quality feedback, we hope that we’ve helped you to understand the expectations our restaurant partners and consumers have for our delivery partners.

If you continue to receive negative feedback from consumers or restaurant partners, your account will be reviewed and you may lose access to the platform.

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behaviour. The primary purpose of this message is to share constructive feedback with you to help you improve.