When Is Your Ride 5 Stars?

Uber is committed to providing end-to-end high quality service. One way that we ensure this is based on the 5-star rating process after every trip.

In South Africa, we set high rating thresholds for drivers to achieve in order to continuously be able to log onto the Uber platform. If their ratings dip below the thresholds set, the driver will have their access temporarily suspended and they will need to come in for a retraining session. This is why it is very important that you remember to rate your driver and do so accurately.

Please do not rate a driver poorly if the fare is more than usual because of surge. Simply give him a service rating and then send us a comment stating your dissatisfaction with the price due to surge issues.

When rating an Uber partner – driver there are 3 things to look at:

★★★★★ – This was a good trip. The driver was approachable, helpful and the car was presentable. You reached your destination on time and were able to sit back and relax. Overall it was a seamless experience and you left in a good mood.

★★★ – This was an average trip. You experienced one of the following: the driver was unpleasant to be on a trip with, the car was not presentable, or the driver got lost. Overall experience was not a good experience.

★ – This was a terrible trip. Everything was wrong with this trip. The driver was rude and the vehicle was not in a good condition. Estimated time of arrival was missed and the driver was not able to follow the GPS correctly.

Sixth Star Drivers: If a driver has gone above and beyond or the service was really amazing please rate them a 5 star and then write a comment letting us know about your experience. If you’ve had an incredible trip please share it by tagging @Uber_RSA and using #UberHeroes

Happy Riding!

Team Uber