Accountability is key—and it goes both ways. Uber’s two-way feedback system has long helped ensure both riders and drivers uphold certain standards by requiring feedback on issues like vehicle quality, navigation, and speeding.
That’s why we have added new options for feedback in the Uber app, including if a rider or driver is not wearing a mask.
If a driver shows up without a mask on, the rider can cancel the trip without penalty, too, and report the issue to us via the app. Drivers and riders who repeatedly violate mask policies risk losing access to Uber. It’s important to note that Uber’s Community Guidelines prohibit discrimination against anyone based on their race, national origin or gender.
Find out more on Uber’s Door to Door Safety Standard
kate owen