了解合作车主和派送员失去其账号访问权限的原因

All drivers and delivery people must agree to regular background screenings, which include evaluating their motor vehicle records and criminal history. The exact eligibility criteria depend on where they take trips and are largely based on - laws that apply in their city or state and Uber’s Safety Standard.

You can find more detailed information regarding Uber's screening policy here.

Here are some general reasons for losing access based on background checks:

• Felony offenses
• Serious criminal offenses—including sexual assault, sex crimes, murder/homicide, terrorism, human trafficking, abuse and endangerment, kidnapping, and violent felonies
• Criminal charges that are still pending
• Recent or multiple moving violations or accidents
• Driving with a suspended license or without insurance
• Any serious driving violation, such as DUI, reckless driving, or hit-and-run

Depending on local applicable regulations, laws, and practices, background checks may include a driver or delivery person’s entire adult history, beginning at the age of 18.

Passing a background check is an eligibility requirement for providing trips on the Uber platform. Losing access to the platform for a background check failure is considered a loss of eligibility, not a deactivation. However, in certain jurisdictions, local law may treat a loss of access due to a background check failure as a deactivation. In those limited jurisdictions , Uber will include information about any applicable deactivation rights in communications to you about background checks. Otherwise, background check failures are generally not considered deactivations and therefore not part of in-app Review Center appeal process.

合作车主和派送员必须上传所有必需的文件，并确保文件有效且未过期。

详细了解所需文件

Failing a Real-Time ID Check
Uber uses Real-Time ID Check to ensure that the person driving or delivering matches the identity of the person who has passed our screening checks. The real-time photo must match their profile photo. In the US, account holders are not permitted to share their account with or delegate it to anyone else.

Examples of common missteps with Real-Time ID Check

• Letting someone other than the account owner take the real-time photo
• Submitting a photo of a photo
• Not taking a clear, well-lit photo that aligns face and neck in the in-app frame provided
• Not updating the profile photo if the driver or delivery person’s appearance has changed

Learn more about photo verification

Unsafe driving
This includes reports that a driver or delivery person was involved in a crash or received a traffic citation during a trip or delivery; repeated reports of poor, unsafe, or distracted driving; or phone sensor data that indicates serious violations, such as unusually high speeding, while using the Driver app.

If rider complaints trigger a deactivation review, we may check if phone sensor data suggests a driver is actually practicing safer driving behaviors. If it does, we will factor that in before taking any action.

Impaired or drowsy driving
This includes reports of driving while drowsy or while under the influence of alcohol, cannabis, illegal drugs, or over-the-counter or prescription drugs that should not be used while operating a motor vehicle. It also includes reports of having drugs and/or open containers of alcohol in the car. Smells of alcohol or drugs—even if left by riders—can be interpreted as impairment, and Uber can be required by law to temporarily place an account on hold while we investigate.

Drug testing program
Drivers whose accounts are at risk of permanent deactivation for drug-impaired driving will be provided the option to take a drug test. Uber will cover the cost of the testing, whatever the outcome.

Altercations and harassment
Exhibiting aggressive, confrontational, or harassing behavior. This includes:

• Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate
• Sharing graphic images that are sexually explicit or depict physical violence with others in the Uber community, including unsolicited sharing of such images through Uber’s online support systems or in connection with an Uber platform experience

Sexual misconduct or assault
Any kind of sexual harassment, which includes sexual assault and sexual misconduct by anyone—including drivers, delivery people, riders, Uber Eats users, and third parties—is not allowed while using Uber, and may also be illegal. Sexual assault is physical or attempted physical conduct that is sexual and done without consent, such as touching, kissing, or sex. Sexual misconduct includes nonphysical behavior that is sexual or romantic and done without consent, or has the effect of threatening or intimidating someone. Uber’s no-sex rule prohibits sexual contact regardless of whether the driver or delivery person knows the other person or receives their consent.

Uber’s Driving Change program offers resources from partners like RAINN that provides information about safe and respectful interactions.

See resources from RAINN

Deactivations on other platforms
As part of the Industry Sharing Safety Program, Uber and other participating companies share account information through HireRight for drivers and delivery people deactivated for the most serious safety incidents, including sexual assault and physical assault fatalities. These types of incidents are very rare on Uber’s platform, so the vast majority of drivers are not affected. This program is designed to improve safety across the entire industry.

Learn more

Use of unapproved vehicles
Only vehicles or other modes of transportation associated with a driver or delivery person’s profile, and that meet their city’s minimum requirements, are acceptable.

Examples of common missteps related to unapproved vehicles

• Not providing updated vehicle information to Uber
• Using a vehicle to complete delivery trips if signed up to deliver while biking or walking

Learn more about vehicle requirements

Unsafe vehicles
This includes not maintaining a vehicle according to industry safety and maintenance standards. For example, not keeping brakes, seat belts, and tires in good operating condition; disregarding recalls; and ignoring dashboard warning lights.

为提高优步平台的安全性，我们要求所有优步用户遵守优步的条款，严禁从事欺诈活动。我们一直努力预防和检测户对优步用户产生影响的欺诈行为。

优步依靠自动和人工系统（包括欺诈专员审核）检测违反优步条款与条件的欺诈活动。在某些情况下，此类活动可能会导致用户账号被停用。

可能导致账号停用的欺诈活动包括但不限于：

• 故意增加行程或派送的时间或里程
• 接受无意完成的行程或派送派单，包括要求用户取消
• 创建虚假、重复账号或其他不符合要求的账号
• 索赔或收取不必要的费用，如虚假收取清洁费
• 故意预约、接受或完成欺诈性或虚假的接载或派送行程
• 声称要完成派送任务，却未领取派送商品
• 领取派送商品，但自己保留全部或部分商品，而不是派送全部订单商品
• 干扰或操纵优步平台的正常运行，包括使用未经授权或操纵的设备、应用或程序，以阻止或规避平台和 GPS 系统的正常运行
• 滥用计划（如奖励或推荐），或不将它们用于预期目的
• 出于欺诈或非法原因对费用提出异议
• 伪造文件

欺诈性文件
不得更改或伪造文件。

与欺诈性文件相关的常见问题示例

• 提交复印件、扫描件或翻拍照片，而非原始文件的照片
• 以物理方式或数字方式修改文件（如划掉部分内容/涂掉部分内容）
• 提交文件的手机屏幕截图
• 提交的文件不完整、不清晰

身份欺诈
这包括：合作车主或派送员伪造信息，冒充他人身份，与他人共用账号，提交不属于其本人的个人文件，或试图绕过身份验证。

与身份欺诈相关的常见问题示例

• 未能向优步提交完整且准确的法定姓名、出生日期、社会安全号码以及其他账号信息
• 合作车主或派送员冒充他人
• 提交不属于本人且无权使用的文件
• 与他人共用账号（在美国，账号持有人不得与他人共用账号或将账号委托给其他人使用）

欺诈性重复账号
优步不允许创建不当的重复账号。如果合作车主或派送员在登录账号或使用优步平台时遇到问题，应联系客服人员，而不应创建重复账号。

财务欺诈
财务欺诈活动包括但不限于故意不当增加行程时长或里程、滥用其他费用和奖励，以及要求报销实际并不存在的清理费。

与财务欺诈相关的常见问题示例

• 提交清洁费索赔时，未提供清晰的照片、清洁费收据和准确的行程详情
• 故意导致乘客取消行程
• 增加行程时间或里程
• 提交虚假的费用索赔或退款要求，或滥用优惠和奖励
• 应在接载行程或派送行程开始前致电的乘客或 Uber Eats 优食顾客的要求，从事违反优步社区指南的行为

如果出现以下情况，合作车主或派送员可能失去其账号使用权限或特定赚钱机会：

• 基于种族、肤色、伤残状况、性别身份、婚姻状况、怀孕、国籍、年龄、宗教、性别、性取向或受适用法律保护的任何其他特征而歧视他人或发表攻击性的言论
• 因服务型动物、轮椅或其他辅助装置而拒载或取消行程

了解详情

与歧视相关的常见错误做法示例

• 各州/联邦法律禁止以服务型动物为由拒载乘客。合作车主不得以有过敏症、宗教异议或对动物有恐惧心理等理由拒绝服务型动物上车。
• 拒绝帮忙将轮椅或其他辅助装置（如助行车）放到车内。这些装置通常可以折叠或拆卸，以放入后备箱中。
• 对某人的个人特征（例如种族、肤色、伤残状况、性别身份、婚姻状况、怀孕、国籍、年龄、宗教、性别和性取向）做出负面评价。

A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city. If their rating is approaching the minimum limit, we will let them know and may share information that may help them improve their rating from users, customers, or restaurants.

Resources for drivers
US driver ratings are an average of the last 500 ratings from riders. We understand there are things out of a driver's control that may affect their rating. We have put in place a system to exclude ratings provided by overly negative or biased riders, and ratings with feedback that are beyond a driver’s control. Learn more here.

How drivers can avoid low ratings from riders
How drivers may be able to regain access to giving rides by taking a course

Resources for delivery people
How delivery people can avoid low ratings from customers

部分原因仅适用于派送员，包括下方列出的原因。

滥用取消机制
派送员有权拒绝他们收到的任何派送派单。但是，接受派送派单却无意完成派送，以及多次取消派送行程，都将被视为欺诈行为。

与滥用取消机制相关的常见问题示例

• 领取订单商品后，未完成派送。如果派送员因遇到导致无法完成派送的问题（例如爆胎），可以联系客服寻求帮助。
• 未查看顾客在应用中留下的派送详细信息（如路线说明），或未在必要时通过应用联系顾客。

盗取餐点
如果派送员未完成派送行程却将其标记为已完成，或在取餐后、在到达派送地点前取消行程，则视为涉嫌盗取餐点。

与盗取餐点相关的常见错误示例

• 将行程标记为“已送达”，但未到达顾客所在位置，也未交付订单餐点
• 在开始前往派送地点前取消行程，但未将订单餐点留在餐厅（以便其他派送员取餐）

行程时间欺诈
这包括频繁出现行程延误（所花费的时间远超根据 GPS 估算的时间和派送员所在城市的其他派送行程的时长）。由于不当原因，将商品送达后未及时将订单标记为“已送达”，也可能视为欺诈。

与行程时间欺诈相关的常见问题示例

• 在准备前往餐厅前接受派送派单。
• 派送员将餐点送达后，在车主端中将订单标记为“已送达”。如果派送员遇到网络连接或应用问题，可以致电客服，请客服帮忙结束派送。

在某些情况下，您可能不会失去优步账号的全部使用权限，而只是失去某些类型的赚钱机会。例如，您可能仍然可以提供接载服务或派送服务，但不能同时提供这两种服务。

此页面列出了合作车主和派送员可能失去账号使用权限或特定赚钱机会的常见原因。优步平台的所有用户（包括乘客、Uber Eats 优食顾客和餐厅）都可能因类似原因而失去使用权限。请查看我们的社区指南，了解面向所有用户的、有关失去账号使用权限的更多信息。