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FAQ

Learn more about how the Uber Freight platform operates, our partnerships, and more.

About Uber Freight

  • We work with shippers of all sizes, from those that move a few loads a week to larger companies with thousands of loads a day. We’re activating new shippers every day, and we’re excited about the amount of interest in our services. We do not disclose customer names due to confidentiality clauses.

  • Uber Freight is available in the continental United States, Canada, and select countries in Europe.

  • Uber Freight currently has partnerships with SAP, and MercuryGate.

How self-service works

  • Learn more about how to easily build a shipment using Uber Freight.

  • Learn more about how to generate a quote in seconds using Uber Freight.

Carriers

  • Consistent with industry standards, we review carrier operating authority, safety rating, and insurance using information from the FMCSA database and third-party tools, like SaferWatch.

  • For now, carriers must have a 53' dry van, flatbed, or reefer.

Insurance and cargo claims

  • Yes. Carriers working with Uber Freight are required to have at least $100,000 in cargo liability insurance, and Uber Freight regularly verifies these coverages.

  • Carriers are liable to shippers for loss or damage to cargo in accordance with applicable law. Uber Freight has an internal team that helps facilitate resolution and supports our shippers in the case of cargo loss or damage. This team will coordinate your claim communications with the carrier. Please contact freight-claims@uber.com to report a cargo claim.

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