ABOUT US

We are Uber B.V, a private limited liability company established in the Netherlands registered at the Amsterdam Chamber of Commerce under the number 56317441 and having its offices at Burgerweeshuispad 301, 1076 ER, Amsterdam. You can contact us at help.uber.com. The VAT identification number of the company is NL852071589B01 and its Turkish Tax Identification Number (VKN) is 9260490493. In addition, The provider of the services offered under the Uber Eats brand in Turkey is TYG Turkey Elektronik Ticaret Hizmetleri ve Yatırımları A.Ş. ("TYG Turkey"), and TYG Turkey’s company information is set out in the Uber Eats Türkiye Specific Terms below.

DEFINITIONS

“Community Guidelines” mean the guidelines, as updated from time to time, which set out expectations of all users of the App(s) and/or Website(s). The latest version of the Community Guidelines is available here.

“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, delivery partners, restaurants, logistics providers, and/or providers of other mobility services under an agreement with Uber, that use Uber's mobile applications and/or websites.

“Third Party Services” include, but are not limited to, services and goods in the field of transportation, delivery, logistics, mobility, the food or grocery industry and retail trade, provided to you by independent Third Party Providers, such as, but not limited to, transportation services. These are provided to you through the use of the App(s)/Website(s) Services, as defined below).

“Uber” means Uber B.V., or any of its subsidiaries or affiliates including TYG Turkey (“we” or “us”).

“Uber Brands” means Uber’s brands, including, but not limited to, UBER, UBERX and UBER EATS.

“Uber Provided Services” means services provided directly to you by the relevant Uber entity which may be subject to separate agreement between you and us. These may include, but are not limited to, delivery services under the UBER EATS brand and mobility services under the UBER brand.

“Uber Names, Marks, or Works” means Uber or its licensor’s company names, logos, products or service names, trademarks, service marks, trade dress, other indicia of ownership, or copyrights.

TERMS

1. Overview

1.1. These terms cover your use of Uber’s mobile applications and/or websites (the “Terms”). You must read carefully and agree to the Terms prior to creating your client account via Uber’s mobile applications and/or websites, the creation of a client account being a mandatory prerequisite to be able to request Uber Provided Services or Third Party Services. Your agreement to these Terms establishes a contractual relationship between you and Uber. These Terms expressly supersede prior agreements or arrangements about the App(s)/Websites Services (as defined below) between you and Uber.

1.2. These Terms apply to the extent they do not conflict with any user terms that specifically apply to Uber's mobile applications and/or websites. You will be asked to agree to those terms separately.

1.3. Uber acts as an intermediation technological platform for Third Party Services and as the service provider for Uber Provided Services (see clause 4 below). As soon as the Third Party Services relating to transportation are accessible via Uber's mobile applications and/or website, Uber ensures, under the conditions set forth in Article 14 hereof, the proper performance of said transportation services by the Third Party Providers.

1.4. By accepting these Terms, a user account will be created in your name for use in connection with the Uber Provided Services, or, if you already have an existing Uber account, that account will be made available for your access to the Uber Provided Services in Türkiye. Article 4.1 shall remain reserved with respect to the specific terms applicable to the Uber Provided Services.

2. The App(s)/Website(s) Services

2.1. The services provided to you by Uber consist of:

2.1.1. Access to and use of Uber's mobile applications and/or websites which enable you to request and receive Third Party Services and/or Uber Provided Services; and

2.1.2. Payment collection and payment processing services (including issuing invoices and receipts on behalf of Third Party Providers) allowing us to charge you and to pay charges into the bank account of Third Party Providers for Third Party Services or Uber for Uber Provided Services (Uber B.V. may engage an affiliate or a third party to provide these services on its behalf) (together the "App/Website Services").

2.2. These Terms apply to your use of the App(s)/Website(s) Services in Turkey.

2.3. Uber's mobile applications and/or websites will be made available to you under various Uber Brands.

2.4. Unless otherwise agreed separately in writing, the App(s)/Website(s) Services are made available to you for your personal non-commercial use only.

2.5. You can request Third Party Services or Uber Provided Services via Uber’s mobile applications and/or websites.

3. Third Party Services

3.1. For Third Party Services, Uber acts as a disclosed intermediation technological platform between you and the Third Party Providers to enable the Third Party Providers to provide the Third Party Services to you. Uber does not provide Third Party Services. All Third Party Providers are independent third party contractors, registered businesses or other legal entities who are not employed by Uber.

3.2. When you are logged in, online and in the vicinity of Third Party Providers who are also logged in Uber’s mobile applications and/or websites, you will be given information in Uber’s mobile applications and/or websites about the Third Party Services before you decide to make a request.

3.3. Third Party Providers (for Third Party Services) and Uber (for Uber Provided Services) are free to decide to accept or reject a request.

3.4. For some Third Party Services, you may be required to agree to separate terms and conditions before using such Third Party Services.

3.5. You may be asked to rate the Third Party Provider whose services you requested.Except for the Application(s) / Website(s) operating under the Uber Eats brand,the Third Party Provider will also be able to give you a rating. Third Party Providers will see the rating in Uber's applications and/or websites and this rating may affect whether or not they decide to provide Third Party Services to you. For more information about ratings, please see our Community Guidelines.

4. Uber Provided Services

4.1. For Uber Provided Services, Uber acts as the service provider. The specific terms governing certain Uber Provided Services may be dealt with in a separate agreement. The specific terms and conditions applicable to the services provided to you under the UBER EATS brand are set out in the Uber Eats Türkiye Specific Terms below.

5. Using the App(s)/Website(s) Services

5.1. Uber’s mobile applications and/or websites can be downloaded or accessed on most modern mobile devices with an internet connection and equipped with popular operating systems such as Android or iOS.

5.2. You are responsible for obtaining the network access necessary to use the App(s)/Website(s) Services and are responsible for any rates and fees from your mobile network provider, including from data consumption while using Uber’s mobile applications and/or websites. You are also responsible for accessing compatible devices and operating systems necessary to use the App(s)/Website(s) Services, including any software or hardware updates.

5.3. To use the App(s)/Website(s) Services, you must register in Uber's mobile applications and/or websites and set up an account. At the time of registration you must either be eighteen (18) or the age of legal majority in the country where you register if different from eighteen (18), unless the terms governing the specific Third Party Service or Uber Provided Service impose different age requirements.

5.4. You must provide us with certain personal information to register, including your phone number and email address. To use the App(s)/Website(s) Services, Uber Provided Services or certain Third Party Services, you need to provide at least one valid payment method (credit card, debit card or any other accepted payment method). You may need to provide additional information, such as your address, and documents before using certain Uber Provided Services or Third Party Services.

5.5. You are under no obligation to log in to, or use, Uber’s mobile applications and/or websites, and neither are the Third Party Providers. If you choose to stop using Uber’s mobile applications and/or websites you may do so without giving us any notice.

5.6. We may temporarily restrict your access to and use of the App(s)/Website(s) Services if there is a suspected breach of your obligations provided for in clauses 5 "Using the App(s)/Website(s) Services", 6 “Your Obligations”, 7 “Charges and Payment”, and 10 “Intellectual Property” of these Terms, including where we receive a complaint in relation to fraud, for a period not exceeding the time necessary to verify the information relating to the alleged breach of such obligations. There may be circumstances in which we are unable to provide you with information about the complaint whilst an investigation is ongoing (by us and/or a third party such as the police).

6. Your Obligations

6.1. When using the App(s)/Website(s) Services, you must comply with all applicable laws. You may only use the App(s)/Website(s) Services for lawful purposes and for the purposes for which they were intended as otherwise referenced in these Terms. You must not misuse Uber’s mobile applications and/or websites or attempt to defraud either us or Third Party Providers. For more information about what is expected from you, please consult our Community Guidelines.

6.2. You must provide accurate and complete information when you register an account and when using the App(s)/Website(s) Services.

6.3. Your account is personal to you. It cannot be licensed or shared. Once you have set up an account, you:

- may not register more than one account unless we agree otherwise in writing;

- may not allow third parties to use your account or transfer your account to a third party;

- must keep your account information accurate, complete and up-to-date;

- must not disclose your confidential login details and;

- must tell us immediately if you have any reason to believe that someone else knows your username or password or if you suspect that someone else is using your account.

6.4. You will be responsible for paying any fees or charges that may be incurred as a result of the provision of Third Party Services or Uber Provided Services requested through your account except if access to and use of your account is the result of a force majeure event, of the act of a third party with the characteristics of force majeure (e.g. hacking, computer hacking) or of a failure by Uber to comply with its security obligation. In the event of theft of a payment card or theft of banking information, you are required to immediately notify your banking institution in order to take the necessary steps.

6.5. You must not, in your use of the App(s)/Website(s) Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider, Uber or any other party.

7. Charges and Payment

7.1. Charges for the App(s)/Website(s) Services

7.1.1. You may be charged a booking fee (a usage charge) for using the App(s)/Website(s) Services. In such cases you will be informed of any booking fee in writing beforehand (either through the App or via email). Uber reserves the right to modify the booking fee amount at its sole discretion, and you will be notified of any such changes. If you disagree with the introduced booking fee or any subsequent modifications, you will have the opportunity to terminate these Terms before any such charge is introduced. If you choose to terminate these Terms, you will no longer be able to access or use the App(s)/Website(s) Services.

7.1.2. We may, subject to your prior notification in writing and with reasonable notice, introduce a fee for specific features on Uber's mobile applications and/or websites. If you disagree with these changes, you will have the opportunity to terminate these Terms before these fees are introduced. These may be subject to separate terms.

7.2. Charges for Third Party Services and Uber Provider Services

7.2.1. If you make a request through Uber’s mobile applications and/or websites, you agree to pay the relevant charges. You will be responsible for any charges or fees linked to your account under the conditions described in clause 6.4 above.

7.2.2. For some Third Party Services such in conjunction with operating a taxi (“Taxi Services”) the taximeter included in the taxi indicates the fee to be paid. The fare range for the Taxi Services displayed on Uber’s mobile applications and/or websites is a mere estimate elaborated by us and conveyed to you through Uber’s mobile applications and/or websites. The final fare due by you to the taxi driver is determined by the taximeter, without prejudice to the applicability of the fixed or dynamic fares predetermined by the municipal regulations and any other legally applicable surcharge or fee.

7.2.3. Depending on the Uber Provided Service or Third Party Service used, including, but not limited to, its location, the total amount of the charges including, where applicable, information that additional charges which could not be calculated at the time you placed your order may subsequently be charged (for example, additional charges under the Uber Eats brand arising from weight variations or the use of shopping bags), relating to your request may be calculated and displayed on Uber’s mobile applications and/or websites before you confirm your request. Otherwise, particularly in the case of Third Party Services related to transportation services provided by Third Party Providers in certain cities, the charges depend on your use of the Third Party Services or Uber Provided Services (for example, the time and/or distance of the trip). In this case, the applicable pricing conditions will be communicated to you on Uber’s mobile applications and/or websites prior to confirmation of the request. An estimate of these fees may be displayed in mobile applications and/or on Uber's websites, for informational purposes only.

7.3.

7.3.1. You may be charged supplementary charges, costs and/or fines under the conditions described in clause 7.3.1 by Third Party Providers, for your use or misuse of Third Party Services (such as repair or cleaning fees) or by Uber for your use or misuse of Uber Provided Services.

7.3.2. For certain Third Party Services, such as UberX, you may request lower charges from the Third Party Provider for services received by you from such Third Party Provider at the time you receive such services. Third Party Provider or Uber, if authorized by the Third Party Provider, will respond accordingly to any request from a Third Party Provider to modify the charges for a particular service.

7.3.3. If the Third Party Services or the Uber Provided Services cannot be performed due to your action or inaction (for example, if you are not present at the delivery location to receive a delivery), all charges may apply, unless you justify that it is not because of any act or inaction on your part that the services could not be provided.

7.3.4. Once the Third Party Service has been provided, we may issue you with an invoice on behalf of the Third Party Provider. The invoice will include VAT, if applicable.

7.4. General

7.4.1. For more information about charges and supplementary charges, fees, costs and/or fines specific to the relevant Third Party Service or Uber Provided Service please consult the support section in Uber’s mobile applications and/or websites (such as at Help) or relevant pages on our website(s) for Uber.

7.4.2. The charges may be modified in Uber’s mobile applications and/or websites from time to time. You will be notified in advance of any change in charges by email or notification on Uber's mobile applications and/or websites. You will need to accept these changes in order to continue to use them. If you do not accept them, you may no longer use the App/Website Services. If you continue to use the App/Website Services, you will be deemed to have accepted such change in the fees.

7.4.3. For Taxi Services you may choose to pay the charges in cash. In case you pay in cash the Third Party Provider will directly collect the cash charge amount. For Application(s) / Website(s) operating under the Uber Eats brand, where offered to you as a payment option at the time you place your order, you may choose to pay by cash on delivery. If you choose to pay by cash, the applicable fee will be collected directly by the Third-Party Provider or by an independent third party engaged by Uber to perform the delivery.

7.4.4. The charges do not include tips. Where available, you may pay tips, either in person or through Uber’s mobile applications and/or websites. We will collect tips paid through Uber’s mobile applications and/or websites on your behalf and remit them.

7.4.5. Unless otherwise agreed, all charges are due immediately upon a request being placed and payment will be facilitated by Uber using the preferred payment method associated with your account, after which Uber will send you a receipt by email. If your primary payment method is not able to be charged, Uber may use a secondary payment method if available.

7.4.6. Charges are inclusive of applicable taxes, including VAT.

8. Cancellation

8.1. Unless otherwise stated below and outside of items that are subject to the statutory right of withdrawal, in some cases, you do not have the right to cancel the request for the Third Party Services and Uber Provided Services once it has been accepted. However, for certain Third Party Services, Uber or the Third Party Service Provider may allow you to cancel the request, but you may be charged a cancellation fee.

8.2. Uber may refuse requests and cancel the Third Party Services or Uber Provided Services if there is reasonable doubt about the correctness or authenticity of the request or about the contact information. In this case too, a cancellation fee may be charged.

8.3. See the Cancellation Policy for Uber and the Right of Withdrawal Policy available on the relevant Application/Website for Uber Eats.

9. License

Subject to your compliance with these Terms, we grant you a personal, worldwide, non-exclusive, non-transferable, revocable, non-sublicensable license to install and/or use of Uber’s mobile applications and/or websites on your device solely for your use and for you to access and use information made available through Uber’s mobile applications and/or websites. Any rights not expressly granted herein are reserved by Uber and Uber’s licensors.

10. Intellectual Property

We reserve all rights not expressly granted in these Terms. Our App(s)/Website(s) Services, our devices and all data gathered through Uber’s mobile applications and/or websites (including all intellectual property rights in all of the foregoing) are and remain our property or the property of our licensors. You may not, and may not allow any other party to: (a) license, sublicense, copy, modify, distribute, create, sell, resell, transfer, or lease any part of the Uber’s mobile applications and/or websites); (b) reverse engineer or attempt to extract the source code of Uber’s mobile applications and/or websites except as allowed under law; (c) launch or cause to launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any part of Uber’s mobile applications and/or websites or data; (d) use, display, or manipulate any of Uber Names, Marks, or Works for any purpose other than to use the Uber’s mobile applications and/or services; (e) create or register any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media handles or profiles that include Uber Names, Marks, or Works or any confusingly or substantially similar mark, name, title, or work; (f) use Uber Names, Marks, or Works as your social media profile picture or wallpaper; (g) purchase keywords (including, but not limited to Google AdWords) that contain any Uber Names, Marks, or Works; or (h) apply to register, reference, use, copy, and/or claim ownership in Uber’s Names, Marks, or Works, or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works; except as may be permitted in the limited license granted above.

11. Privacy Notice

We collect, use and disclose information from or about you as described in our Privacy Notice. Additional privacy notices may apply, including from third party controllers, for Uber Provided Services or Third Party Services.

12. Your liability and Indemnity

You are liable for any damage arising from your violation of these Terms, your misuse of the App(s)/Website(s) Services, or your violation of any laws or third party rights. It is your responsibility to make and keep copies of the data available on your account that you need (e.g. invoices).

13. Disclaimer

The App(s)/Website(s) Services may be subject to limitations, delays, and/or other problems due to the use of the internet and electronic communications provided by a third party provider, the unforeseeable and insurmountable fact of a third party or the occurrence of a force majeure event. The App(s)/Web Site(s) Services may be subject to interruptions in the context of maintenance that may affect your use of the services and for which you will be informed as the case may be.

14. Limitation of Liability

14.1. Nothing in these Terms limits any liability for death or personal injury caused by negligence, nor any liability for fraud or fraudulent misrepresentation or alter your rights as a consumer.

14.2. If you are acting in your capacity as a consumer, your contractual liability cannot be engaged for damages related to the use of the App(s)/Web Site(s) Services that were unforeseeable on the day of the conclusion of the contract.

14.3. For all users of the App(s)/Website(s) Services not acting in their capacity as consumers, we shall not be liable for any indirect damages including: (i) loss of profits; (ii) loss of turnover; (iii) loss of agreements or contracts; (iv) loss of expected savings; (v) loss of data or information; and (vi) loss of customers.

14.4. We are not liable for delay or failure in performance resulting from a force majeure event.

14.5. For users of the App(s)/Web Site(s) Services not acting as consumers, our total liability to you for usage of Uber’s mobile applications and/or websites (and not in relation to any other arrangements between us for which the liability arrangements are governed by way of separate agreement) shall not exceed 500 Euros.

14.6. We exclude furthermore all warranties and disclaim all liability for any act or omission by you or any third party.

14.7. Uber is committed to consumers to ensure the proper performance of the App(s)/Website(s) Services. The Third Party Provider must comply with the obligations arising from the provision of the Third Party Services and in particular the quality of the services (quality, suitability). The consumer user is reminded that in the case of Third Party Services, he enters into a contract directly with the Third Party Provider.

14.8. Uber may not be held liable, in whole or in part, in the event of non-performance or poor performance of the services when such non-performance or poor performance is attributable to you, or when such non-performance or poor performance results from an unforeseeable and insurmountable act from a third party that does not provide the services, or in case of force majeure event.

15. Termination

15.1. You are free at all times to use the App(s)/Website(s) Services and may terminate these Terms and the App(s)/Website(s) Services by closing your account.

15.2. We may terminate these Terms and your access to the App(s)/Website(s) Services by giving you prior written (via the Application or by email) notice within a reasonable period of time if you fail to comply with your obligations under clauses 5 "Using the App(s)/Website(s) Services", 6 "Your Obligations", 7 "Charges and Payment", or 10 "Intellectual Property" hereof. For overriding security reasons relating to the protection of users of the App(s)/Website(s) Services, and in particular following a criminal complaint communicated to us or in the event of a proven or suspected crime or felony, we may terminate these Terms and your access to the App(s)/Website(s) Services with immediate effect.

15.3. You may, upon receipt of the notification, contact us in order to provide your observations and complaints. In the event that you provide proof that the breach of your obligations is due to a third party meeting the criteria of force majeure, or to a force majeure event, Uber will restore your access to the App(s)/Web Site(s) Services.

15.4. In the event of a violation of the law, of these Terms or of the Community Guidelines, Uber may terminate these Terms by giving you reasonable advance notice in writing (via the Application or by email) or discontinue the App(s)/Website(s) Services for a period of time not exceeding the time required to verify the information relating to the breach.

15.5. If we cannot charge for the charges you owe us to your preferred payment method we will immediately notify you in writing (via the Application or by email) and may suspend or terminate your access to the App(s)/Website(s) Services in whole or for some of the features/products until payment is made. You may, upon receipt of the information relating to the suspension or deletion of your access to the App(s)/Web Site(s) Services, contact us in order to update your payment information or to make your observations and justifications so that we can, in the event that you provide proof that the failure to meet your payment obligation results from a third party act meeting the criteria of force majeure, or a force majeure event, and that you pay any sum due, restore your access to the App(s)/Web Site(s) Services.

15.6. You must immediately pay any remaining unpaid charges due to Third Party Providers or Uber by you upon termination. Any such charges will survive termination and we reserve all rights to collect payment after termination.

16. General.

16.1. Uber may change these Terms from time to time. We will inform you of changes by email before their entry into force within a reasonable time period. You will be bound by such changes once you have accepted them in Uber’s mobile applications and/or websites and/or by email, as the case may be. If you do not agree with these changes, you are free to close your account in accordance with clause 15.1. By continuing to use Uber's mobile applications and/or websites after notice of such changes has been provided, you will be deemed to have accepted such changes.

16.2. In the event of the nullity of any clauses in these Terms it is the intention of the parties that the remaining provisions of the Terms shall remain in force. If you use the App(s)/Web Site(s) Services as a consumer, the validity and enforceability of the other provisions of these Terms shall be, in the event of the nullity of a provision of these Terms, as the case may be, decided by the judge having ruled on the nullity of the said provision. Any such invalid, illegal or unenforceable clause shall be deemed deleted.

16.3. We may assign, subcontract or transfer these Terms or any of our rights or obligations in them, in whole or in part, without your prior consent, provided this will not lead to a reduction of the rights you are entitled to by virtue of these Terms or by law. You may not assign, subcontract or transfer these Terms or any of our rights or obligations, in whole or in part, as your use of Uber's mobile applications and/or websites is personal, unless agreed otherwise.

16.4. These Terms are our entire agreement with you, together with any additional agreement relating to the provision of App(s)/Website(s) Services, and replace all previous agreements relating to your access and use of the App(s)/Website(s) Services.

16.5. You may be required to accept additional terms to access or use the App(s)/Website(s) Services. If there is a conflict between these Terms and the separate agreement, the latter will have precedence unless specified otherwise in the separate agreement.

16.6. There are no third party beneficiaries to these Terms except as provided for in this agreement.

17. Governing Law and Dispute Resolution Process

In the event of any dispute arising out of or in connection with these Terms, the Istanbul Central (Çağlayan) Courts and Enforcement Offices shall have exclusive jurisdiction.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Türkiye.

By accepting these Terms, you agree to be bound by these Terms.

UBER EATS TÜRKİYE SPECIFIC TERMS

These Uber Eats Türkiye Specific Terms ("Specific Terms") govern the terms and conditions applicable to the relationship between you and TYG Turkey Elektronik Ticaret Hizmetleri ve Yatırımları A.Ş. ("TYG Turkey") and its affiliates in connection with the intermediary services provided in relation to express delivery services for products ordered through the Uber Eats application, website and any other channels or interfaces through which Uber Eats services are made available in Türkiye (the "Platform"). "Delivery Services" means the delivery services provided to Buyers in relation to the Products purchased through the Platform.

TYG Turkey is a joint stock company duly incorporated under the laws of the Republic of Türkiye, registered with the Istanbul Trade Registry under registration number 367045-5, having its registered office at Maslak Mah. Ahi Evran Cad. 42 Maslak B Blok Sitesi No. 6 İç Kapı No. 200 Sarıyer, Istanbul, Türkiye, with tax identification number 8831046007.

All Uber Eats users are required to read these Specific Terms carefully. By using the Platform, you confirm that you have accepted these Specific Terms. These Specific Terms shall apply to all transactions carried out through the Platform.

TYG Turkey reserves the right to amend these Specific Terms. We will notify you of any such amendments through the Platform (including communication boxes and notification areas), by email, SMS, or through other remote communication or digital means, and the then-current version will remain available online. If you continue to use the Platform following such notification, you will be deemed to have accepted the Specific Terms as amended.

These Specific Terms supplement the Terms governing your use of the Platform.

These Specific Terms apply regardless of the method or channel through which you access or use the Platform. This includes orders placed through the Uber Eats App, the Uber App, ubereats.com, or any other mobile applications, channels, interfaces or websites through which Uber Eats services are made available.

1. Creating an Account on the Platform

1.1. In order to order food, beverages, grocery items and other products eligible for express delivery (the "Products") from restaurants, grocery stores or other merchants ("Merchants") through the Platform, you must first create and maintain an active personal account with Uber Eats Türkiye (the "Uber Account").

1.2. The provisions of the Terms shall apply exclusively with respect to the creation of your Uber Account, your use of the Platform and your use of the Uber Account.

1.3. Pursuant to the Terms, TYG Turkey may decide, at its sole discretion, whether to accept your application to create an Uber Account. If your registration is accepted, you will be able to access the Platform.

2. Use of the Platform

2.1. Once you have access to the Platform and the Uber Eats services made available through it, you may place orders for Products.

2.2. As part of the services offered through the Platform, Uber Eats Türkiye may charge service fees calculated based on criteria determined by it from time to time or facilitate the collection of amounts payable to the Merchant. The applicable amounts will be displayed to you during the payment step before you confirm your order, including any taxes applicable.

Under its contractual arrangement with TYG Turkey, the Merchant has authorized TYG Turkey to collect the purchase price of the Products from the Member on the Merchant's behalf. Accordingly, payment made by the Member to TYG Turkey shall discharge the Member's payment obligation towards the Merchant. Except where cash on delivery is selected for orders delivered directly by the Merchant, the Member shall have no obligation to make any additional payment directly to the Merchant. TYG Turkey shall have no liability where the Member makes duplicate payment to the Merchant.

2.3. Where the Pick-up option is available, you may place orders for Products that do not require delivery services through the Platform.

2.4. The Platform may display an estimated delivery time based on the Merchant you select, the order you place, the workload of the Merchant and the delivery partners, your location, road traffic, weather conditions and other external or unforeseen factors. You acknowledge and agree that such delivery time is an estimate provided solely for informational purposes based on various parameters and does not constitute a guaranteed delivery time. Delivery may not always be completed within the estimated timeframe.

2.5. If delivery cannot be completed because you fail to respond to the courier during delivery, fail to take the necessary steps to enable the courier to complete the delivery and reach you, or otherwise prevent or materially hinder the completion of the delivery, the total amount of your order will be charged to you.

2.6. You acknowledge and agree that any reviews you submit in relation to Products purchased through the Platform may, where requested by the relevant Merchant, be shared with such Merchant in accordance with applicable law and may be used by the Merchant in compliance with applicable law.

2.7. In the event of any inconsistency between these Specific Terms and the Terms, these Specific Terms shall prevail. To the extent that any matter is not addressed in these Specific Terms, the Terms shall continue to apply to the extent they are applicable to the Uber Eats services.