The Uber app’s rating system is designed to be open and upfront. Learn how the 2-way rating system works, how ratings appear in the app, and tips for earning a higher rating.

Curious what makes for a 5-star trip? We asked both riders and drivers. Find out their tips for getting higher ratings of your own.

Our Community Guidelines were developed to help make every experience feel safe and respectful. Here are some of the guidelines and information for contacting Uber.