Delivering multiple orders
Picking up multiple orders gives you opportunities to make more money. There are 2 ways to deliver multiple orders: you can either pick up orders from the same restaurant or pick up orders from different restaurants.
How multi-restaurant trips work
1. During your first order pickup, if there's another order at a restaurant nearby, you'll get a notification. Feel free to accept or decline the second order.
2. If you accept the second order, you'll have access to suggested directions to that restaurant location for pickup.
3. Once you've completed your first delivery, you can head to the second delivery location to finish your multi-restaurant trip.
How fares are calculated
As with single orders, your fare is based on pickups, time, distance, and dropoffs.
When picking up orders from more than one restaurant, a multiplier may be applied, depending on the distance between restaurants. See how multipliers are calculated here.
Avoiding order mix-ups
Mix-ups with multiple orders can happen. Here are suggestions from delivery and restaurant partners on how you can prevent them.
When you’re picking up
Let the staff know you’re picking up a batched order. You can also show them the order information on your phone to make it easier.
When you’re dropping off
Try double-checking the orders by confirming them with customers at dropoff.
Frequently asked questions
- What if one of my customers cancels?
There's a possibility that an order you accept gets canceled by the restaurant or the customer. If an order gets canceled after you pick it up from a restaurant, you will receive the full fare that includes the estimated pickup fee, dropoff fee, and distance fee.
When an order gets canceled, the order disappears from your app and returns you to the home screen. In these instances, it’s up to you to dispose of the food.
- What if I can’t find my first customer and this causes a delay for my second order?
If you’re unable to find the customer when delivering, you can try calling them. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery. You’ll get paid for your second order when you complete the delivery.
- Can I opt out of receiving multiple delivery requests on one trip completely?
No, the app currently doesn’t have the functionality to opt you out of receiving multiple delivery requests on one trip. However, you can decline to accept or cancel any delivery request, including another delivery request on the same trip.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.