We’re introducing a new feature designed to make trip matches between drivers and riders  even better.  Our goal is to ensure requests go to the closest available drivers, making the system more efficient for everyone. Currently, when a trip is skipped, it is often sent to a driver further away, leading to longer travel times, which reduces efficiency for everyone. 

Dispatch Fee is designed to prioritize drivers closest to the pickup, ensuring trips go to those best positioned to earn more with less travel. Our goal is to ensure requests go to the closest available drivers, making the system more efficient for everyone.

The Mechanics of Dispatch Fee

• The dispatch fee: For every primary trip offer you receive, you will be charged a small, fixed dispatch cost of 2 SEK (excluding dispatches via Trip Radar, or those received during an ongoing trip).
• 100% redistribution: Uber will not receive any money from this charge. 100% of the collected Dispatch Fees are used to pay drivers at the end of the week. 
• The payout: At the end of the week, the total amount collected is divided by the number of completed trips. Each driver receives a payment based on how many trips they completed. The more trips you complete, the bigger your earning opportunity will be.
• Control is yours: If you are not ready to accept trips, we recommend going offline to avoid dispatch fees. You will never be charged a dispatch fee while offline.

A simple example

Imagine a week where 1.000 dispatches are sent to all drivers. Each dispatch costs 2 SEK.

1. Total collected: 1.000 dispatches × 2 SEK = 2.000 SEK collected in total.
2. Reimbursement rate: During that same week, suppose 500 trips were completed. 2.000 ÷ 500 completed trips = 4 SEK earned per completed trip.

In simple terms: the more trips you complete, the more money you receive from the collected Dispatch Fees. Note: These numbers are fictional examples only; actual payouts depend on weekly marketplace activity.

How will this look on your weekly payment?

Check your Weekly Statement and Tax Invoice to see all debited and reallocated fees. We also send you a weekly summary email of your earnings, including all charged and redistributed fees. 

Summary of Key Takeaways

• Our goal is to ensure requests go to the closest available drivers, making the system more efficient for everyone.
• That dispatch cost is always, always fully reimbursed when you complete a trip.
• Uber keeps 0% of these fees—100% of the collected Dispatch Fees are redistributed to drivers every week.

Have Questions?

• Read the FAQ: Visit our dedicated blogpost for the most up-to-date information.
• Watch the Video: A 3 minute guide explaining these initiatives in detail.
• Contact Support: Reach out via the dedicated Support & Feedback form in your app.