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Drive with confidence

You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.

Our Door-to-Door Safety Standard

Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • Our Door-to-Door Safety Standard

    New measures to help keep you safe and healthy.

  • In this together

    To prioritize your health, all riders are required to wear a face cover or mask. Riders are also no longer allowed to sit in the front seat, to leave more space between each of you.

  • Face Cover Check

    Before you go online, we ask you to take a photo of yourself, and our technology helps verify that you are wearing a face cover or a mask.

  • Health and safety supplies

    We are working to provide you with health and safety supplies like face covers, disinfectants, and gloves to deliver food.

  • Expert-led guidance

    We are working with the World Health Organization (WHO) to share safety tips and resources.

  • Ride Safety Feedback

    You’ll now be able to leave feedback on health issues, such as a rider not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

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Designing a safer experience

Features to help keep you safe

The app is built with technology to help you stay connected to your loved ones, our team, and emergency authorities, so you can go even further.

Help if you need it

Specially trained incident response teams are available anytime right from the app.

An inclusive community

Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.

Your safety drives us

Safety is designed into the experience. So you feel comfortable driving at night. So you can tell loved ones where you’re going. And so you know you have someone to turn to if anything happens.*

Emergency assistance button

You can use the in-app emergency button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer resources to get help.¹

Verify Your Pin

You may need to enter a PIN from your rider before you can start a trip in the app. PIN verification helps make sure the right rider is getting into your car, and it allows both of you to travel with more peace of mind.

Coverage you can count on

Uber partners with leading insurance providers to help protect every trip.

Tips for smooth, safe pickups

Your safety is our top priority. That’s why we’re asking you and your riders to double-check all details before they step in, to ensure extra peace of mind right from the start.

Rider safety

Before the trip begins, riders are advised to check your car license plate number, make and model, as well as your driver photo and name.

Driver safety

You can ask riders to confirm your name too. You could ask, “Hi, who is your driver?” or “Can you please confirm my name? It should be displayed on your app.”

Safer roads for everyone, thanks to you

You play a key role in helping to make cities safer and roads friendlier to move around in.

Staying focused while driving

The app reminds you to take driving breaks if you approach the hourly limit set by your city.

Safety tips

Local laws and advice from law enforcement officials offer ways you can help make a big difference in your safety and that of the people around you. Read more safety tips here.

Strengthening our community

The code of our community provides riders and drivers with safety and comfort of trips. Anyone who does not comply with this code may lose access to the platform to protect the Uber community.

*Certain requirements and features vary by region and may be unavailable.

¹ This feature is in the process of rolling out and is currently only available in select markets.