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Introducing Uber Pro
Uber Pro is a rewards program that recognizes outstanding drivers, to help you reach your goals—on and off the road.
Get more from driving
With Uber Pro, you have the opportunity to unlock new rewards as you reach higher status. Check your app to see what’s available in your area.
Priority Airport Rematch
Get prioritized for a rematch at select airports.
Priority Support
Get your questions answered by Uber’s most highly trained agents.
Partner Injury Protection
Sometimes accidents happen. So it’s good to know that you’re protected against emergency medical costs and lost earning opportunities. This insurance is free to you.
How it works
Earn points
Drive with Uber to earn points. Some trips may earn you more points than others. See more details in the Driver app.
Offer quality service to riders
In addition to earning points, you must maintain certain ratings to earn Gold, Platinum, and Diamond rewards. The requirements vary by region. Please check the Driver app for more information.
Get rewards
The higher the status you earn, the more rewards you unlock. Your status is determined based on your points and quality ratings over a fixed 3-month period.
Earn rewards faster
Trips completed during select hours each day earn extra points. Check the Driver app to see when you can earn points faster.
Quality service to riders unlocks more rewards
Rewards are given based on how you use the Driver app. To unlock Gold, Platinum, and Diamond status and continue receiving rewards, you must earn points and maintain certain ratings. To get more information, tap the menu icon in the Driver app, then tap Uber Pro and the right arrow near the top of the screen.
Earn points and enjoy rewards during fixed 3-month periods
You earn points during fixed 3-month periods. Points reset after each period.
When you earn enough points to unlock the next status of rewards, you start enjoying your new rewards right away. Keep your rating high and cancellation rate low to continue enjoying rewards until the end of the next 3-month period.
Frequently asked questions
- How is my star rating calculated?
Your overall star rating is an average of individual ratings provided by riders from your past 500 trips.
If you receive a rating of 4 stars or below on a trip for a reason that is out of your control, like a bad GPS route or traffic, the rating will be excluded from your overall rating. See more about ratings protection here.
Cancellation rate
If you’re a driver with Gold, Platinum, or Diamond status and your cancellation rate rises to between 6% and 10%, you won’t be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your cancellation rate rises above 10%, you will lose access to your rewards immediately. To earn back your rewards, your cancellation rate must return to 4% or below.
- How did I get my status?
You earn points during fixed 3-month periods. At the start of a 3-month period, your status is determined by the points you earned in the previous 3-month period. At any time, you can move up statuses and unlock more rewards if you earn enough points for the next status and maintain high ratings.
*Program rewards vary by location and Uber Pro status and are subject to change. Rewards described on this page may not be available in all cities where Uber Pro is available. Additional limitations and exclusions apply. See terms and conditions for complete details.
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