When it comes to ensuring a high-quality experience for both riders and drivers, we’re always shooting for the stars – 5 to be exact!

We take your feedback seriously and so do driver-partners. It helps us ensure awesome Uber experiences for future riders. But a trip with Uber should be a good experience for everyone. That’s why drivers have the opportunity to rate riders using the same 5 star scale.

We’ve put together some great rider tips so you can ride like a pro – with a 5 star rating to match!

How to ride like a 5 Star Pro

Pin It To Win It

• Take a few seconds to make sure your pin is dropped in the right place – or better yet, enter your pickup address.
• Double check the pin is on the blue dot by pressing the bullseye icon located on the bottom left corner of your screen.
• You can also save your most frequent pickup and destination addresses, like your home and work, for future trips.
• Pro Tip: Enter your destination ahead of time to get your journey started even quicker. And, in case you’re wondering; drivers can’t see your destination before starting your trip.

Please Don’t Pile In

• Most cars with Uber only fit four riders. Number of seatbelts = number of riders.
• Driver-partners can refuse a trip with more than four riders.
• Pro Tip: Travelling in a group? Use the Split Fare feature for an even more affordable trip.

A Little Respect Goes A Long Way

• Please treat your driver and their vehicle with care. It’s their own personal property.
• Drivers may choose to deny entry into a vehicle if you have open bottles or food. If in doubt, check with your driver first and please respect their wishes.
• Pro Tip: Uber is committed to providing a safe ride, and so is your driver. Please do not ask your driver to break any road rules such as illegal U-turns or driving above the speed limit.

Time is Money

• Driver-partners do everything they can to pick you up in within the ETA; though things like traffic may get in the way from time to time. Please try to return the favour by being ready to hop in your Uber when it arrives.
• Pro Tip: Let your driver know if you’re running a few minutes late by calling or texting them using Uber’s in-app feature.

Know and Be Known

• Make sure you add a photograph to your rider profile in the Uber app. This helps driver recognise you when they pick you up.
• It’s always a good idea to greet your driver by name (and with a smile) at the start of your trip.
• Pro Tip: Looking for other ways to confirm it’s the right ride? We’ve got you covered! The make, model and license plate of your ride will also appear in the app.

Uber is dedicated to providing a safe, reliable ride. This is why we ask riders to rate their experience at the end of every trip and drivers to do the same. Uber regularly reviews feedback and through this process we’re able to create and maintain a safe and respectful environment for riders and drivers alike in 290+ cities around the world. Find out more about Uber’s two-way feedback feature.

Remember, we’re always here to help! If you ever have questions or additional feedback, your Uber Community Managers are standing by to help at t.uber.com/support