Document Acceptance Standards
Ensure all driver and vehicle documents are accepted on the first attempt.
Follow these standards to minimize onboarding delays and maintain a compliant fleet.
Check the details in the sections below:
1. Driving License
2. Driving License – Backside
3. Private Hire Driver's License
4. Company Certificate
5. Vehicle Operating Licence
6. Taxi Headlamp
7. Vehicle Insurance
8. Inside of Your Car (Seat and Taximeter Visible)
9. Vehicle Registration Certificate
1. Driving License
Internal: Driving License
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional documentation is required to verify compliance. | Upload all required supporting documents together with the driving license. |
Vehicle Information Mismatch | Vehicle information on the document does not match the vehicle profile. | Verify that the VIN, license plate, make, and model match the vehicle profile exactly. |
Unaccepted Document Type | The uploaded document is not an accepted driving license. | Upload the official driving license required for onboarding. |
2. Driving License – Backside
Internal: Driving License - Backside
Rejection Reason | What it means | How to fix it |
|---|---|---|
Not a Photo of the Original Document | A screenshot, photocopy, printout, or image of another screen was uploaded. | Upload a clear photo of the original physical document. |
Missing Expiration Date | The expiration date is missing, cut off, or unreadable. | Upload a clear image showing the expiration date in full. |
Wrong Document Type | The document was uploaded into the wrong document slot. | Re-upload the document in the correct section of the dashboard. |
3. Private Hire Driver's License
Internal: Private Hire Driver's License
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional documentation is required to verify compliance. | Upload all required supporting documents together with the driver's license. |
Not a Photo of the Original Document | A screenshot, photocopy, printout, or image of another screen was uploaded. | Upload a clear photo of the original physical document. |
Wrong Document Type | The document was uploaded into the wrong document slot. | Re-upload the document in the correct section of the dashboard. |
4. Company Certificate
Internal: Company Certificate
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | The document is incomplete or requires additional supporting paperwork. | Upload all required pages and supporting business documentation. |
Unaccepted Document Type | The uploaded document is not the correct document type. | Upload the official company certificate required for onboarding. |
Name Mismatch | The company or individual name does not match the account profile. | Ensure the profile name matches the official document exactly. |
5. Vehicle Operating Licence
Internal: Vehicle Operating Licence
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional documentation is required to validate the licence. | Upload all required supporting documents and attachments. |
Name Mismatch | The name on the document does not match the driver or fleet profile. | Ensure the profile information matches the official document exactly. |
Unaccepted Document Type | The uploaded document is not the required operating licence. | Upload the official vehicle operating licence. |
6. Taxi Headlamp
Internal: Taxi Headlamp
Rejection Reason | What it means | How to fix it |
|---|---|---|
Vehicle Information Mismatch | Vehicle information does not match the vehicle profile. | Verify the VIN, license plate, make, and model match the dashboard profile exactly. |
Blurred Image | The image is unclear and required information cannot be reviewed. | Upload a high-quality image with all information clearly visible. |
Vehicle Eligibility | The vehicle does not meet platform requirements for the selected market or category. | Ensure the vehicle meets all local eligibility requirements before onboarding. |
7. Vehicle Insurance
Internal: Vehicle Insurance
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional documentation is required to verify insurance coverage. | Upload all required supporting documents together with the insurance certificate. |
Missing Information | Required information, signatures, or stamps are missing. | Ensure all mandatory fields are completed and visible before uploading. |
Vehicle Information Mismatch | Vehicle information does not match the vehicle profile. | Verify the VIN, license plate, make, and model match the vehicle profile exactly. |
8. Inside of Your Car (Seat and Taximeter Visible)
Internal: Vehicle Interior Photo
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional documentation is required to validate the submission. | Upload all required supporting documents together with the image. |
Four Corners Not Visible | The image is cropped and does not show the complete required view. | Retake the image ensuring the entire required view is visible. |
Missing Information | Required information or mandatory elements are not visible. | Ensure all required details are visible before uploading. |
9. Vehicle Registration Certificate
Internal: Vehicle Registration Certificate
Rejection Reason | What it means | How to fix it |
|---|---|---|
Need Supporting Documents | Additional pages or supporting documentation are required. | Upload all required pages and supporting documents together. |
Name Mismatch | The company or individual name does not match the account profile. | Ensure names match across all documents and dashboard profiles. |
Vehicle Information Mismatch | Vehicle information does not match the vehicle profile. | Verify the VIN, license plate, make, and model match the vehicle profile exactly. |
Products
Company