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Follow the law

This section is based on applicable laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.

Drivers and riders should comply with applicable laws when traveling with infants and small children. When riding with children, it’s the rider's responsibility to provide and fit a suitable car seat. Children age 12 and under should travel in the back seat.

You’re responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

Refusing a rider a trip because of their service animal is against the law and could lead to deactivation.

Drug use and open containers of alcohol are never allowed while using the Uber apps.

Riders and their guests, as well as drivers and delivery partners, are prohibited from carrying firearms or weapons of any kind while using the Uber apps, to the extent permitted by applicable law.

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

Provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees and requesting credits. Only request fees or refunds that you’re entitled to and use offers and promos only as intended. Don’t knowingly complete invalid transactions.

To enhance the safety of each experience, off-app pickups are not allowed. Street hails are not allowed while using the Uber apps, so we recommend refraining from soliciting or accepting payment outside the Uber system. For cash payments, riders and Uber Eats order requestors should remember to bring the correct amount to cover the cost of the trip or delivery. Drivers and delivery partners should always pay Uber’s service fee on cash orders on time.

Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe