REFUND POLICY

Last Updated: March 2026

This Refund Policy outlines the process for requesting price adjustments, refunds, or submitting complaints regarding your Ride or Eats order, as applicable and available, facilitated through the Uber platform. As an intermediary, Uber facilitates your connection with independent contractor third party providers (Third Party Providers) who offer transportation and delivery services and goods.

1. Our Role as an Intermediary:

Uber is a technology platform that connects you with independent Third Party Providers. When you use the Uber platform, you are receiving services or goods directly from these Third Party Providers. Uber facilitates your payment of applicable charges on behalf of the Third Party Provider as their limited payment collection agent. Payment of charges in this manner is considered the same as payment made directly by you to the Third Party Provider. For further details, please refer to Clause 4 ("Payment") of the Terms and Conditions.

2. Requesting Price Adjustments or Refunds from Third Party Providers:

You have the right to directly request lower charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive those services or goods. Uber will respond accordingly to any request from a Third Party Provider to modify the charges for a particular service or good.

3. Submitting a Request or Complaint to Uber:

If you would like to request a price adjustment or refund or otherwise have a complaint about your Ride or Eats order that you were unable to resolve directly with the Third Party Provider, please submit your request or complaint to help.uber.com within thirty (30) days of the transaction in question. The decision to review any submission made after 30 days will be in Uber’s sole discretion.

4. Uber's Handling of Requests and Complaints:

For any request or complaint, Uber will address it in the manner that Uber, in its sole discretion, deems appropriate, which may include, but is not limited to taking no action, issuing credits to your Uber account in the form of Uber funded Uber Cash as an appeasement (if made available by Uber and permitted by applicable law and the Uber Cash Terms) or refunding the method of payment used for your transaction. If you have used cash to pay for your transaction, we will only be able to refund by bank transfer to your nominated account in Mauritius.