Ratings and reviews on the Uber app and website

Reviews

Uber does not display the individual ratings associated with a particular trip and neither the Transport Service Provider nor the user can contact a person who left a particular review. Ratings and reviews for a user or Transport Service Provider can only be left by the account performing or receiving the transportation service (as applicable).

(a) By users

After each trip, users can rate the Transport Service Provider by giving a star rating ranging from 1 to 5 based on their trip experience. Individually awarded star ratings are not visible in the Uber app or website. Users can, if they wish, modify a star rating they have granted by consulting their trip history in the Uber app and website. A Transport Service Provider's average rating displayed in the app and on the website is calculated on the last 500 trips or all trips if the driver has made fewer than 500 trips.

If a user leaves 5 stars, they are invited to choose from a series of pre-recorded compliments which will be published on the Transport Service Provider's profile. The most frequently assigned comments are displayed first on the Transport Service Provider’s profile, in descending order. Users can add a pre-recorded compliment after the trip by consulting their trip history in the Uber app and website. Since these comments are pre-recorded, they are not subject to a review procedure.

Users do not receive any consideration in exchange for submitting reviews of their experience.

(b) By Transport Service Providers

After each trip, Transport Service Providers can rate users by giving a star rating ranging from 1 to 5 based on the trip experience. Individually awarded star ratings are not visible in the Uber app or website. A user's average rating displayed in the app and on the website is calculated on the last 500 trips or all trips if the user has made fewer than 500 trips. Transport Service Providers can, if they wish, modify a star rating they have granted by consulting their trip history in the Uber app and website.

Transport Service Providers cannot leave comments about users on the Uber app or website. Should Transport Service Providers wish to leave feedback about a user, other than a star rating, they can contact Uber Support.