Document Acceptance Standards
Ensure all driver and vehicle documents are accepted on the first attempt.
Follow these standards to minimize onboarding delays and maintain a compliant fleet.
Check the details in the sections below:
1. ID Card
2. Driver Card
3. Certificate of Affiliation CCSS
4. Registration Certificate
5. RCS Extract
6. Insurance Policy
1. ID Card
Rejection Reason | What it means | How to fix it |
|---|---|---|
Name Mismatch | The name on the document does not match the driver or fleet profile. | Ensure the driver's name or company name matches the dashboard profile exactly. |
Document Out of Market | The document was issued outside the operating market where the driver is registered. | Upload a valid document issued by the appropriate local authority. |
Unaccepted Document Type | The uploaded document is not the required ID document. | Upload the official ID card required for onboarding. |
2. Driver Card
Rejection Reason | What it means | How to fix it |
|---|---|---|
Name Mismatch | The name on the document does not match the driver or fleet profile. | Ensure the profile information matches the official document exactly. |
Document Out of Market | The document was issued outside the approved operating market. | Upload a valid document issued for the correct operating market. |
Unaccepted Document Type | The uploaded document is not the required driver card. | Upload the official driver card required for compliance. |
3. Certificate of Affiliation CCSS
Rejection Reason | What it means | How to fix it |
|---|---|---|
Unaccepted Document Type | The uploaded document is not the required CCSS certificate. | Upload the official CCSS certificate issued by the relevant authority. |
Not a Photo of the Original Document | A screenshot, photocopy, printout, or image of another screen was uploaded. | Upload a clear photo of the original physical document. |
Blurred Image | The image is unclear and required information cannot be reviewed. | Upload a high-quality image with all information clearly visible. |
4. Registration Certificate
Rejection Reason | What it means | How to fix it |
|---|---|---|
Blurred Image | The image is unclear and required information cannot be reviewed. | Upload a clear, high-resolution image with all information visible. |
Four Corners Not Visible | The uploaded image does not show the complete document. | Retake the image ensuring all four corners and edges are visible. |
Wrong Document Type | The document was uploaded into the wrong document slot. | Re-upload the document in the correct section of the dashboard. |
5. RCS Extract
Rejection Reason | What it means | How to fix it |
|---|---|---|
Unaccepted Document Type | The uploaded document is not the required RCS extract. | Upload the official RCS extract issued by the relevant authority. |
Wrong Document Type | The document was uploaded into the wrong document slot. | Re-upload the document in the correct section of the dashboard. |
Missing Pages | Required pages or sections of the document are missing. | Upload all pages and required attachments together. |
6. Insurance Policy
Rejection Reason | What it means | How to fix it |
|---|---|---|
Name Mismatch | The name on the document does not match the driver or fleet profile. | Ensure the profile information matches the official document exactly. |
Need Supporting Documents | Additional documentation is required to validate the submission. | Upload all required supporting documents together with the insurance policy. |
Blurred Image | The image is unclear and required information cannot be reviewed. | Upload a clear, high-resolution image with all information visible. |
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