Expert transportation consulting services to help you design smarter mobility plans and deliver better guest experiences
We bring together Uber's comprehensive trip data, years of on-the-ground experience, and innovative rideshare technology to help our clients reach their operational goals.
Uber Mobility Solutions
Building with your best interest in mind
While Uber offers a diverse range of options for transportation program design services, there is one common theme across every project–a genuine commitment to client success. Whether you’re producing schematic designs for a new mall, creating a traffic management plan for a major arena, or organizing rideshare pickups and dropoffs at an event site, engaging Uber will give you access to specialized tools and insights to set you up for real-world success.
250+
Clients and partners across the sports, entertainment, real estate, event planning, academic, hospitality, and gaming industries.
Resources to help guide the industry
Frequently asked questions
- If I have more than one project, do I need to submit multiple requests?
No. You can share a summary of the different ways you want to work with Uber in your initial support request. An Operations Coordinator will follow up to provide details on the services best suited to help you achieve your goals, along with information on all contract options.
- Does Uber offer on-site operations support for pickup and dropoff zones?
Yes, from moving mass crowds to VIP clientele, Uber has a dedicated team that can assist in designing, staffing, and managing a best-in-class rideshare operation tailored to your needs.
- My company is developing a new property, and we want to plan for rideshare. What type of data can Uber share to help with forecasting?
Uber's Mobility Solutions team can unlock a wealth of quantitative and qualitative insights to help with transportation planning--from comparative trip numbers to area traffic analysis. The Operations Coordinator assigned to your account will provide recommendations based on your needs, but if there are specific metrics you're looking for, please share those details in your request.
- I am producing an event, and we plan to have a lot of guests utilizing rideshare. Is there a way to get a specific area designated to pickups and dropoffs?
Yes, depending on the area and type of event, Uber has special tools that can be set up to influence the location where pickups and dropoffs take place at a site.
- Is it possible to turn the designated pickup and dropoff locations on and off at certain times?
Yes, designated pickup and dropoff locations can be time gated for specific dates, times, and events.
- Is it possible to start a subscription service with Mobility Solutions, or do you only have one-time offerings?
Yes, Uber offers ongoing consulting agreements and annual fixed service contracts to clients with long-term and/or multi-project needs.
- Do the technologies deployed by Uber also affect other rideshare companies or are they exclusive to Uber?
While Uber takes a holistic approach to transportation planning and overall design of rideshare operations, all tech services are specific to the Uber app.
- Are payments for services made on a one-time basis or scheduled throughout the year?
In most cases, one-time payments are standard. However, final payment conditions may differ based on the scope of work, type of service agreement, and contract term length.
- I am interested in exploring a partnership with Uber, is this the right department?
If you're looking for support related to rideshare operations, those services fall within the scope of Uber's Mobility Solutions team, and requests can be submitted on the main page of this portal.
What our clients and partners are saying...
“Working with Uber's Mobility Solutions team was extremely helpful. Given our complex event footprint, Uber was flexible, proactive, and able to adjust in real-time to ensure success across the board. Uber's communication, responsiveness and thorough execution was a huge asset in achieving our goals. Looking forward to working with Uber again in the future.”
Matthew Snyder, Director of Operations – Super Bowl Host Committee
“It was a pleasure working with Uber's Mobility Solutions team as we redesigned the traffic plan for Fontainebleau Resort Casino in Las Vegas. The complexity of upgrading a property as large and dynamic as ours, which had been planned and laid out in 2008, to now include a rideshare program was a daunting task. Uber's data insights and operational planning acumen were instrumental in assisting our executive team in developing a successful strategy for our property.”
John Wells, Planning Director – Fontainebleau Development
“The Uber Mobility Solutions Team has been a huge benefit to our event traffic operation. They have always been quick to respond and assist with any questions or needs we may have. Their service has made a large impact on relieving some of our biggest traffic challenges”
Brooks Imhoff, Director of Event Services – The Ohio State University
“We've worked closely with Uber Mobility Solutions for several years now, leveraging their tech (geofencing, rider/driver comms etc.) to help conceptualize and execute industry-leading transportation plans, at a wide array of large-scale events, globally. There is no doubting the value of the tools they provide.”
Rory Parsons, Senior Project Manager – Black Widow Productions
“My team and I worked with Uber Mobility Solutions for a large-scale, private VIP event in the Coachella Valley, and we couldn’t have received more white-glove service! The team provided recommendations and implemented tactics to make the event as seamless as possible, including road closures, driver communications, and geofencing with dedicated pickup and dropoff points. We look forward to partnering with Uber in the future to take advantage of their full suite of services.”
Carlie Richman, Account Director – The NVE Agency
“With UBER Mobility Solutions, we're able to plan large-scale festival ride share programs with confidence. The team helps us understand our audiences and offers the right mix of tools and customer service to help us execute our plans with precision.”
Evan Bailey, Vice President – Disco Donnie Presents
Ready to move forward?
Please note: an Operations Coordinator will contact you within 5 business days of receiving your inquiry. Due to the volume we receive, Uber may not be able to support all requests.
Emergencies: for law enforcement or public health matters, please visit lert.uber.com
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