FAQ

Payments

1. What is Uber’s role in relation to payments made via the Uber App?

When you pay via the Uber App using a digital payment method, Uber’s role is to act as the limited payment collection agent of the Platform Earner. This means that Uber has been appointed by the Platform Earner to collect the digital payments made by you as a User via the app and subsequently, to remit such payments (less any agreed amounts) to the Platform Earner.

2. Why do I see my trip transaction as a foreign card transaction on my card statement and/or my card issuer’s transaction notification/confirmation message?

When you book a trip via the Uber App you are contracting with the applicable local third party transportation services providers (drivers or fleets), (“Platform Earner”) to receive the requested transportation service.

In discharging its role to the Platform Earner as limited payment collection agent, and where permitted by local law Uber may process transactions internationally utilising Uber’s relationships with its international payment processing partners.

As a result, the payment confirmation of your card issuing financial institution (such as your bank) may show your payment transaction (in messaging and statements) as an international transaction via an Uber affiliate and your card issuing financial institution may charge you additional fees, over which Uber has no control.

3. Disclosure and consent

In accordance with the Rider terms, each time you pay for services (provided to you by independent third parties) using a digital payment method saved to your Wallet, you acknowledge and agree that your payment transaction may be processed internationally and that you may be charged additional fees and charges from your card issuing financial institution for such international processing.

4. Does Uber charge me for the use of a digital payment method to pay for services (provided to me by independent third parties) via the Uber App?

No, currently Uber does not charge you as a User for paying for transactions using a digital payment method. However, your card issuing financial institution may impose charges on you.