Help keep one another safe
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing
Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.
- Tips for riders
Protect your account. Don’t let someone else access your account. Requesting a ride for another person who meets our age requirement is permitted and not a violation of Uber’s Community Guidelines.
- Tips for drivers
Protect your account. Never let someone else accept requests through the Uber apps using your account.
- Tips for bike and scooter riders
Protect your account. Never let someone else rent a scooter or bike using your account.
People under the age of 18
You must be 18 years or older to have a rider user account. Account holders can’t request a ride for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride.
- Tips for drivers
If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.
- Tips for riders
Adults are not permitted to request a ride for someone under the age of 18 or allow them to ride alone.
- Tips for bike and scooter riders
People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app. This age limitation applies unless our local guidelines, terms, or other policies say otherwise.
Extra passengers and packages
When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behavior of their entire party. If you request a ride or rent a bike or scooter for another adult, you’re held responsible for their behavior during their trip.
In addition, remember the Uber app is not intended to be used as a delivery service. Drivers have the right not to accept a ride, or to cancel the ride request, if the same was requested by a rider with the purposes of delivering an item and/or package. If you choose to use the Uber Apps for the purpose of package and/or item delivery, you are solely responsible and liable for whatever happens to the package(s) and/or item(s). Uber does not have insurance covering such packages and/or items.
Vehicle information
For an easy pickup, the Uber app gives riders identifying information about drivers and their vehicles, including their license plate number, vehicle make and model, profile picture, and name.
- Tips for drivers
So that Uber can provide accurate information, let us know if there are any updates to your documentation or when any of it become invalid, like a driver’s license that's about to expire.
- Tips for riders
Always check your ride against the information provided in the app. Riders shouldn’t get into a car with a driver who doesn’t have the correct identifying information.
Seat belts
Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver and rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party, and drivers can decline a ride if there are not enough seat belts for every passenger in their vehicle.
Helmets for bikes, motorcycles, and scooters
For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.
Use of cameras or other video or audio recording devices
Anyone using the Uber apps may choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Please check local regulations in your city to determine if these apply.
Broadcasting a person’s image, audio, or video recording is not allowed.
Be alert
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review reports of potentially unsafe driving behavior and take action accordingly.
Proper maintenance and upkeep
Drivers are expected to maintain their vehicles with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards, and to monitor for and repair any parts that are recalled by the vehicle manufacturer.
Share the road
Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.
- Tips for riders
Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.
- Tips for bike and scooter riders
Keep a lookout for other people who are traveling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.
Public emergencies
Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.
See more Community Guidelines
Treat everyone with respect
Follow the law
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