RTD Access-on-Demand with Uber
The Regional Transit District's Access-on-Demand program gives eligible Access-a-Ride customers another convenient way to travel by providing subsidized, curb-to-curb trips through the Uber app.
Rather than scheduling every trip in advance through traditional paratransit, eligible customers can request an Uber ride when they need one, helping provide greater flexibility for work, medical appointments, shopping, social activities, and other everyday travel. Access-on-Demand is designed to complement, not replace, RTD's Access-a-Ride service with an on-demand, same-day service option.
Program highlights
Eligible RTD Access-on-Demand riders can enjoy a convenient, flexible way to travel with Uber.
- Up to 60 subsidized trips per month across all participating Access-on-Demand providers.
- Curb-to-curb transportation with the convenience of requesting a ride through the Uber app.
- Service throughout the RTD service area during Access-a-Ride operating hours (service is unavailable between 1:30am and 3:30am).
- Simple, affordable pricing: Riders pay a $4.50 standard fare or $2.25 for LiVE fares. Riders under 19 pay no base fare but are responsible for any costs exceeding the subsidy limit.
- RTD subsidizes up to $20 per eligible trip. Once the rider fare is paid, the subsidy is automatically applied at checkout. If a trip exceeds the subsidy amount, the rider pays the remaining balance.
Who is eligible?
Access-on-Demand is available to customers who:
- Have an active RTD Access-a-Ride certification
- Complete RTD's Access-on-Demand enrollment process
How to get started
- Download the Uber app
Download the Uber app to your iOS or Android device. If you already have the Uber app installed, you're ready for the next step. - Enroll in Access-on-Demand
Complete RTD's Access-on-Demand enrollment and provide the email address associated with your Uber account. - Activate your Access-On-Demand voucher
After RTD approves your enrollment, you'll receive an email and/or SMS from Uber. Follow the instructions to activate your RTD Access-on-Demand voucher in the Uber app. Once activated, your subsidy will automatically apply to eligible trips.
How it works
1. Enter your destination 2. Confirm your RTD voucher 3. Request your ride 4. Ride with confidence |
Learn more
For complete information on eligibility, enrollment, program rules, fares, and frequently asked questions, visit RTD's Access-on-Demand webpage and Access-on-Demand FAQ.
Frequently asked questions
How do I know if I am eligible for this program?
For any questions you may have on eligibility for the program, please call RTD directly at 303-299-6560 or email paratransiteligibility@rtd-denver.com and a support agent will clarify this for you.
I have enrolled in the program, but I am not seeing the discount.
If your RTD Access-on-Demand voucher is active, you'll see the discounted fare displayed with the original price crossed out (strikethrough pricing) on the trip request screen. If you don't see the discount:
- Verify your voucher is in your Wallet. In the Uber app, go to Account → Wallet → Vouchers and confirm your RTD Access-on-Demand voucher is listed and active.
- Check your payment settings. On the trip request screen, make sure both your RTD Access-on-Demand voucher and your personal payment method are selected. Your personal payment method is required to cover any rider fare or costs that exceed the voucher amount.
- Confirm you're using the correct Uber account. Your voucher is only available in the Uber account associated with the email address you used during RTD enrollment.
If your voucher is active but still isn't being applied, review our Beginner's Guide to Uber Vouchers for Transit Agency Riders or contact Uber support.
The fares seem to fluctuate. What is this dynamic pricing?
Uber’s fares are dynamically priced. This means that the fare a rider sees is based on variables subject to change over time. These variables include (but are not limited to) the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Uber at a given moment. Dynamic fares help ensure that riders can always receive a quick pickup by matching the supply of drivers with the demand of riders. Dynamic pricing may cause fares to temporarily increase. This encourages more drivers to get on the road and head to areas of the city where demand for rides is higher than drivers’ ability to accommodate all the ride requests happening at any moment. When fares are higher due to dynamic pricing, riders will see the actual fare before they request a ride.
Am I able to use Uber if I am blind or low-vision?
With VoiceOver iOS and wireless braille display compatibility, the Uber app makes it easier for riders who are blind to get from A to B at the push of a button.
What is Uber’s service animal policy?
State and federal law prohibit driver-partners using the Uber Driver App from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver App.
How do I file a Title VI discrimination complaint?
Uber is committed to providing access to inclusive, reliable, and high-quality service options to everyone.. If you believe you experienced discrimination while using the Uber app or during your trip, you can report the incident through the Uber app or learn more about Uber's Non-Discrimination Policy on our website.
If your complaint relates to the RTD Access-on-Demand program, you should also file a Title VI complaint directly with RTD.
To submit a complaint or learn more about RTD's Title VI Policy, visit: https://www.rtd-denver.com/reports-and-policies/title-vi-policy.
You may also contact RTD Customer Care: Phone: 303-299-6000 Email: titlevicomplaints@rtddenver.com
RTD's Transit Equity Office within the Civil Rights Division is responsible for investigating Title VI complaints related to the Access-on-Demand program and will coordinate with Uber, as appropriate, during its investigation.
Uber Transit