Lease or Ride with confidence
The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All users and lessor partners must wear a face cover or mask when using Uber.
Face Cover Check
We ask lessor partners to take a photo of themselves when they login, and our technology helps verify that they are wearing a face cover.
Expert-led guidance
We are working with the World Health Organization (WHO) to share safety tips and resources.
Safety Feedback
You’ll now be able to leave feedback on health issues, such as a lessor partner not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer Lease
Partner screenings
We have different processes to verify lessor partners when registering. Some include confirming their identity through official documents, plus documentation to confirm their vehicle registration.
Features to help keep you safe
On every lease, you can tap a button for safety tools and get help whenever you need it.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Emergency assistance button
You can use the in-app emergency button to call and get help if you need it. The app displays your location and lease details, so you can quickly share them with authorities.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Lease
Set up your Trusted Contacts and create reminders to share your lease status with friends and family in real time.
Safety Toolkit
Access the Uber app’s safety features all in one place whenever you’ve requested to move with Uber.
2-way ratings
Your feedback matters. Low-rated leases are logged, and users may be removed.
GPS tracking
All leases on the Uber platform are tracked by GPS.
Phone number anonymization
The app makes phone numbers anonymous, so your personal information stays private.
Insurance on lease
In addition to the local regulatory minimum insurance policy that lessor partners are required to have (if required by law), Uber contracts coverage to protect passengers and third parties during all leases made through the Uber app.
Check your lease, every time
Before you hop in, take a second to double-check the app for your lessor partner’s information. Follow these 3 steps to make sure you get into the right car:
Step 1:
Match the license plate number.
Step 2:
Match the car make and model.
Step 3:
Check the lessor partners photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
More about safety
*Certain requirements and features vary by region and may be unavailable.
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