Step 3: Set expectations with your guests
Communicate the following information to your guests, so they know what to expect.
No app required
Riders wonât need to use the Uber app or have an Uber account. Theyâll receive a text with trip details. If those details are incorrect, they'll need to tell you immediately so you can edit the ride.
Know the ride type
Make sure the rider knows whether you scheduled a ride for them (now or later) or arranged a Flexible Ride (which theyâll request when theyâre ready).
Be ready to go
Uber driver-partners will only wait 5 minutes at the appointed pickup spot, so riders should be there before requesting the ride. If the driver cancels the trip (before or after arriving at the pickup location), your guest should contact you to arrange another ride.
Check the ride, every time
Make sure the rider gets in the right car. Riders should use the trip details link to match the license plate, car make and model, and driver photo.
The route and payment are set
The driver will have the pickup and dropoff locations, so the rider wonât need to give directions. Payment will be taken care of by your company.
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