You're ready to go
You are all set to start arranging rides for your guests. Here’s more information if you need it.
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To becoming more familiar with using the Central dashboard and how to handle rider issues, explore the topics below.
- Navigating the ride cards
Expanding the ride cards will allow you to request support, report lost items, rebook trips, and book return trips.
- Tracking ride status and seeing driver details
You can track a ride’s status and see the driver’s name, photo, vehicle make and model, and more from the “Today’s rides” tab of the dashboard.
- Canceling rides
Cancel rides from the “Today’s rides” tab of the dashboard. Canceling a ride may incur a cancellation fee.
- Learning about the rider experience
Find out more about what your guest will experience with Central rides in the Help Center.
- Refining a pickup location
After entering the pickup address, you can refine the location by selecting the pin and dragging it to the exact pickup spot.
- Handling lost items or other rider issues
Refer to the article below if a rider loses an item or has a different issue with a trip.
- Fixing ride-scheduling issues
If you get an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. You’ll need to either request an on-demand Immediate Ride or create a Flexible Ride for your guest.
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