Ranking of Partner offers

Uber may use certain parameters on the Uber Eats app and website to (i) rank Partner offers and (ii) determine whether a Partner is eligible to be listed in certain locations on the Uber Eats app and website. These parameters are selected to optimise the experience for all users of the Uber Eats app and website, including Partners, Couriers and Consumers.

The main parameters used for Partner ranking include seniority on the Uber Eats app and website, Consumer preferences (for example, from previous orders, searches or clicks), cuisine types, promotional offers, contextual factors (e.g. time of day and day of the week), past order experiences (based on, for example, reviews, order acceptance, and preparation time), availability, price, estimated delivery time, delivery area, certain criteria of a financial nature and any paid advertising that Partners may place on the Uber Eats app or website. These parameters are subject to change at any time.

Parameters are taken into account whenever Partner offers are displayed in the Uber Eats app and website, including in response to a Consumer’s search and on the homepage. Partners can optimise their visibility in the Uber Eats app and website by offering promotional offers, receiving positive feedback from Consumers and Couriers, and placing paid advertising. In the case of paid advertising, the sponsored nature of the Partner's offer is highlighted by means of an explicit indication of the “Sponsored offer” type.