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Introducing Uber Pro
Uber is proud to offer a customer loyalty program that recognises outstanding drivers. Uber Pro rewards will include improved support and more to help you reach your goals - on and off the road.
Terms and conditions apply.
Get more from driving*
With Uber Pro, you have the opportunity to unlock new rewards as you reach higher status. Check your app to see what’s available in your area.
Keep more money in your pocket
Depending on your Uber Pro status and location, you could earn more with higher Quest promotions,¹ enjoy Airport Priority Rematch,² and more. The program also offers savings on everyday costs like gas.³
More support on the road
Uber Pro offers rewards such as free roadside assistance, complimentary dent repair, up to 25% off car maintenance, and others. You can also see the duration of a trip before accepting it,⁴ so you have more control while on the road.
More opportunities for you and your family
Qualifying drivers receive 100% tuition coverage⁵ at ASU online that can be used by the driver or transferred to a family member. Take classes toward a degree or certificates that can help you or your loved one move toward opportunity.
How Uber Pro works
The higher your status, the more rewards you unlock. Your status is determined by the quality of your service along with your trip points over a fixed 3-month period.
Drivers are able to opt-out of the program if they do not want to participate.
Terms and conditions apply.
Give quality service to rider
To qualify for Gold, Platinum and Diamond status, and continue receiving the corresponding rewards, you need to meet the following quality standards:
• driver rating 4.85 or above¹
• cancellation rate 4% or below²
¹Star rating average over the last 500 rated trips. If a driver has completed less than 500 trips, the star rating is based on the average star rating of all rated lifetime trips.
²The cancellation rate is the number of trips a driver confirmed and then cancelled, calculated on a rolling thirty (30) day basis. The cancellation rate does not take into account the trips a driver cancels when they are already at the pick-up point or on a trip (with a rider).
Earn points
Every trip earns you 1 point (for Uber Pool trips, points are awarded per rider entry).
Earn 2 points for trips completed between 6am and 10am on Monday, Tuesday, Wednesday, Thursday and Friday, and between 10pm and 4am on Friday and Saturday (London drivers only).
Earn 3 points for trips done between 10pm and 4am on Friday and Saturday nights (RoUK drivers only).
Your total number of points determines your status: Blue, Gold, Platinum or Diamond.
Enjoy your rewards
Each status—Blue, Gold, Platinum and Diamond—unlocks a variety of rewards, which are available to you once you have achieved that status.
Some rewards might be subject to additional conditions.
Uber Pro benefits
Blue | Gold | Platinum | Diamond | |
|---|---|---|---|---|
Partner Protection from AXA We have partnered with AXA, the world's leading insurance brand, to provide you with protection from the financial cost of life-changing events. Now events like injury, sickness or having a baby don’t have to come with all of the additional financial stress | ||||
Recognition in Rider’s app Riders will see your status on your profile in their app. | ||||
Priority Support Get faster responses from Uber’s most experienced agents. | ||||
Get me back to busy area | ||||
Airport Priority Rematch Once you drop a rider off at select airports, you’ll have a higher chance of getting a pickup at the airport. | ||||
Airport Return Trip |
See terms and conditions.
To facilitate your participation in the Uber Pro program, Uber will process certain personal data, as described in more detail above, to calculate your tier status. If you elect to activate a reward offered by a third party provider, Uber will share your name and contact details to improve the sign up process and confirm your tier status. The third party provider may collect additional data during their sign up process, and independently inform you thereof.
The third party rewards provider will act as the data controller for your personal data it receives from Uber on your behalf and that it collects to provide you with the rewards. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy. You are able to opt-out of this programme. Full details of how to do so can be found in the Uber Pro Terms.
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