Document Acceptance Standards
Ensure all driver and vehicle documents are accepted on the first attempt.
Follow these standards to minimize onboarding delays and maintain a compliant fleet.
1. Driving Licence (Irish/EU)
Internal: Driving Licence
Rejection Reason | What it means | How to fix it |
|---|---|---|
Name Mismatch | The name on the document does not match the driver profile or approved documents. | Ensure the driver's name matches their dashboard profile and legal identification exactly. |
Blurred Image | The document image is unclear, making important information unreadable. | Upload a clear, high-resolution image with all information visible and in focus. |
Unaccepted Document Type | The uploaded document is not an accepted driving licence. | Upload the official Irish or EU driving licence required for onboarding. |
2. SPSV Driver Licence
Internal: SPSV Driver Licence
Rejection Reason | What it means | How to fix it |
|---|---|---|
Wrong Document Type | The document was uploaded into the wrong document slot. | Re-upload the document in the correct section of the dashboard. |
Information Mismatch - Other | Information on the document does not match the profile information in the dashboard. | Verify all dates, serial numbers, addresses, and regulatory information match the profile exactly. |
Need Supporting Documents | Additional documentation is required to validate the submission. | Upload all required supporting documents together with the SPSV Driver Licence. |
3. Insurance Certificate (NOT Window Disc)
Internal: Insurance Certificate
Rejection Reason | What it means | How to fix it |
|---|---|---|
Blurred Image | The document image is unclear and required information cannot be reviewed. | Upload a clear, high-resolution image with all details visible. |
Vehicle Information Mismatch | Vehicle information on the certificate does not match the vehicle profile. | Ensure the VIN, license plate, make, and model match the vehicle profile exactly. |
Damaged Document | The document is torn, faded, damaged, or illegible. | Obtain a replacement document and upload a clear image of the undamaged version. |
4. Taxi / Limo Vehicle Certificate (NOT Window Disc)
Internal: Taxi / Limo Vehicle Certificate
Rejection Reason | What it means | How to fix it |
|---|---|---|
Vehicle Information Mismatch | Vehicle information on the document does not match the vehicle profile. | Verify that the VIN, license plate, make, and model match the vehicle profile exactly. |
Information Mismatch - Other | Information on the document does not match the fleet profile. | Ensure all registration details, dates, and identifiers match the dashboard profile. |
Four Corners Not Visible | The uploaded image does not show the complete document. | Retake the photo ensuring all four corners and edges of the document are visible. |