Introducing Uber Pro
Uber Pro is a new rewards program that recognizes your commitment and effort, so you can reach your goals—on and off the road.
Get more from driving*
With Uber Pro, you have the opportunity to unlock new rewards as you reach higher status. Check your app to see what’s available in your area.
Keep more money in your pocket
Depending on your Uber Pro status and location, you could earn more with higher Quest promotions,¹ enjoy Airport Priority Rematch,² and more. The program also offers savings on everyday costs like gas.³
More support on the road
Uber Pro offers rewards such as free roadside assistance, complimentary dent repair, up to 25% off car maintenance, and others. You can also see the duration of a trip before accepting it,⁴ so you have more control while on the road.
More opportunities for you and your family
Qualifying drivers receive 100% tuition coverage⁵ at ASU online that can be used by the driver or transferred to a family member. Take classes toward a degree or certificates that can help you or your loved one move toward opportunity.
How to get rewards
Earn points
Drive to earn points. Some trips may earn you more points than others. See more details in the Driver app.
Give great service
In addition to earning points, maintain the following: keep your star rating at 4.85 or above, your cancellation rate at 4% or below, and your acceptance rate at 85% or above to earn Gold, Platinum, and Diamond rewards.
Get rewards
The higher the status you earn, the more rewards you unlock. Your status is determined based on your points and quality ratings over a fixed 3-month period.
Earn rewards faster
Trips completed during select hours each day earn extra points. Check your app to see when you can earn points faster.
Great service unlocks more rewards
Rewards are given based on your commitment to service. To unlock Gold, Platinum, and Diamond status and continue receiving rewards, you must earn points and:
-Keep your star rating at 4.85 or above
-Maintain a cancellation rate at 4% or below (if you cancel at the pickup location due to safety concerns, it won’t affect your rate)
-Maintain an acceptance rate of 85% or higher
Earn points and enjoy rewards during fixed 3-month periods
You earn points during fixed 3-month periods. Points reset after each period.
When you earn enough points to unlock the next level of rewards, you start enjoying your new rewards right away. Keep your rating and acceptance rate high and cancellation rate low to continue enjoying rewards until the end of the next 3-month period.
Built and tested by drivers
Your feedback will help us shape Uber Pro. This program may change as we make improvements before expanding Uber Pro to more drivers.
Top questions from drivers
- Is this program available in my area?
Currently, the program is in beta and being tested with select drivers in various locations. See terms and conditions for a list of where the program is currently available.
- How is my star rating calculated?
Your overall star rating is an average of individual ratings provided by riders from your past 500 trips.
If you receive a rating of 4 stars or below on a trip for a reason that is out of your control, like a bad GPS route or traffic, the rating will be excluded from your overall rating. See more about ratings protection.
- What happens if my ratings go down?
Star rating
If you are a driver with Gold, Platinum, or Diamond status and your star rating falls between 4.75 and 4.84, you won’t be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your rating falls below 4.75, you will lose access to your rewards immediately. To earn back your status and rewards, your rating must return to 4.85 or above.
Cancellation rate
If you are a driver with Gold, Platinum, or Diamond status and your cancellation rate rises to between 4.01% and 10%, you won’t be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your cancellation rate rises above 10%, you will lose access to your rewards immediately. To earn back your rewards, your cancellation rate must return to 4% or below.
Acceptance Rate
If you are a driver with Gold, Platinum, or Diamond status and your acceptance rate falls between 75% and 84%, you won't be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your acceptance rate falls below 75%, you will lose access to your rewards immediately. To earn back your status and rewards, your rating must return to 85% or above.
- How did I get my status?
You earn points during fixed 3-month periods. At the start of a 3-month period, your status is determined by the points you earned in the previous 3-month period. At any time, you can move up tiers and unlock more rewards if you earn enough points for the next status and maintain high ratings.
- Do I get points for Uber Eats deliveries?
Drivers who also deliver with Uber Eats will earn points for delivery trips.
Please note: delivery partners who only deliver with Uber Eats are not eligible for Uber Pro. Trip duration viewing rewards are not available on Uber Eats trips.
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