Also called an AV, an autonomous vehicle is a ride that does not require a driver.

At the moment, Uber doesn’t have the option to request an autonomous ride directly. By turning on Autonomous vehicles in the Ride Preferences section of your Uber app settings, you can boost your chances of matching with an AV when requesting UberX, Uber Comfort. If an AV is available to complete the trip, you will be notified and will receive the option to confirm before it’s dispatched to pick you up.

Uber customers who are excited about riding in an AV, can increase their chances of being matched with an autonomous vehicle by opting in through the Ride Preferences section of their Uber app under Settings.

Riders who request an UberX, Uber Comfort, will have the opportunity to be matched with an autonomous vehicle. Riders who request Uber Black, Uber XL, Uber Pet, or others not listed here will not be offered an AV.

After the AV has arrived at your pickup location, check that the vehicle details (license plate, car make/model) match what’s in the Uber app. When you’re ready to hop in, you can unlock the vehicle by choosing Unlock car in the Uber app. Upon reaching your destination, make sure you have all your belongings, and exit as you would with any other rideshare vehicle.

Uber customers have 7 minutes to board their autonomous vehicle.

Yes. Just like typical Uber rides, passengers are welcome to join you on your Uber trip in an autonomous vehicle. Currently, AVs can accommodate up to 3 riders total, all in the back seat.

Yes. Choose the Trunk button in the Uber app, next to Horn, to unlock and open the trunk. If the button is not available in-app, you can also open the trunk by using the trunk release button just above the car’s rear license plate. Please make sure to close the trunk manually.

No. For passengers with children that require a car or booster seat, you’ll need to bring the seat in your autonomous vehicle and secure it in the back seat according to the manufacturer’s installation instructions. Children requiring a booster or car seat cannot sit in the front seat. Passengers must follow local law regarding car and booster seat age and weight requirements.

Some passengers may have allergies, so please leave pets at home out of respect to future riders. Service animals are always welcome in autonomous vehicles.

Yes, once the trip is over, you’ll be prompted to rate your ride.

Yes, you’ll receive upfront pricing in the Uber app when you request UberX, Uber Comfort, and you’ll pay that rate if matched with an autonomous vehicle.

AV vehicle operators on board are responsible for monitoring the performance of the autonomous driving system. They can provide assistance in the event that the vehicle is unable to complete the trip. They’re part of the process of developing an autonomous vehicle that can operate without a human on board.

We are committed to building a hybrid Uber where AVs and drivers serve customers each in their own unique way.

What this means:

1. Drivers will continue to play an essential role in delivering safe, reliable, and personalized experiences for riders.

2. AVs are limited by geography. They will only operate in select areas where the technology is ready and approved.

3. AVs will complement drivers, not replace them. Autonomous vehicles will help meet rider demand during busy periods or in locations where driver availability is low.

4. Expanding our ride options draws more riders, creating more earning opportunities for drivers.

5. Our future is built on partnership, combining the strengths of technology with the skills of drivers to serve riders better, everywhere.

You can check out our driver blog post with more driver-specific questions and answers.

Safety is central to every ride we offer. Our partners design, build and operate autonomous vehicle technologies with safety as a core priority. We’ve established a program to assess each partner’s safety approach for alignment with industry standards and best practices, as outlined in our AV Safety Guidelines. We are committed to ensuring that when Uber introduces autonomous vehicles to our network and communities, it is done with the highest standards of safety diligence.

If you ever need help during a ride, you can always contact support 24/7 through the Uber app. In addition to the Uber app, some vehicles have support available through the in-car screen. Plus, Uber’s safety features—accessible by selecting the blue safety shield in the app—are always available to help ensure a smooth experience.

Safety is a top priority for both Uber and our autonomous partners, so any AV on the Uber network must meet all of our Safety Guidelines.

Always check that vehicle details (license plate, car make/model) match what is in the Uber app.

The cameras in the vehicle allow our partners to ensure that your ride goes smoothly. Among other things, they allow the partners to make sure cars are clean, find lost items, provide help in emergencies, and make sure in-car rules are followed. Camera footage is only reviewed on an as-needed basis.

Microphones inside the car are activated when the Rider Support team is called during a ride.