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Your delivery rating from restaurants and customers, explained

How to give, get, and check ratings in the app

1. Once you complete your pickup, the app gives you the opportunity to rate the restaurant. You also get to rate your customer once you drop off their order.

2. Restaurant staff and customers have the option to leave you feedback, too. If someone gives you a thumbs down, the app may ask that person for a bit more feedback about why that rating was chosen.

3. The app adds the ratings you get into an average that’s displayed to your customers before and during a trip.

4. You can see your average satisfaction rating in your app. Tap your profile picture in the menu, then tap the rating under your name for details.

If you receive a low rating

What customers say they appreciate

  • Speed and efficiency

  • Service

  • Handoff

  • Care taken with the delivery

  • Communication

Frequently asked questions