Consumer Strategy & Operations Manager

About the Role

Join the Core Consumer Growth team to drive the next phase of Uber Eats’ growth. You will lead high-impact initiatives across key consumer lifecycles - owning the strategy for new eater acquisition and churned user resurrection. By blending deep data analysis with cross-functional execution, you will directly influence how millions of users engage with our platform.

The Impact You'll Have

1. Lead Growth Strategy: Own and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed "churned" eaters through innovative, scalable campaigns.
2. Drive Data Insights: Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership.
3. Collaborate Cross-Functionally: Act as the "voice of the consumer" in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency.
4. Optimise Investments: Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets.
5. Execute with Precision: Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience.

The Experience You'll Bring

1. Experience: 3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce).
2. Analytical Foundation: Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills.
3. Education: A quantitative degree or a background demonstrating strong numerical literacy and business acumen.

Bonus Points

1. Technical Proficiency: Basic competence in SQL (or a strong, demonstrated willingness to learn) to pull and analyze cohort data independently.
2. Operational Excellence: Meticulous attention to detail with experience deploying complex, multi-channel marketing or CRM campaigns.
3. Stakeholder Management: Ability to influence and partner effectively with Product, Engineering, and Global CRM teams to unlock new growth capabilities.
4. Domain Expertise: Prior experience in a marketplace business or a consumer-facing tech company is a significant plus.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.