Operations Manager Uber Direct Mexico

About the Role

Uber Direct is transforming last-mile delivery by enabling businesses—from restaurants to retailers—to offer fast, reliable delivery directly through their own websites and apps using Uber’s technology and courier network.

As an Operations Manager on the Earner & Merchant Operations team, you'll play a central role in delivering a best-in-class experience for both couriers and merchants across Uber Direct in Latin America. Your mission: ensure seamless and reliable operations that support business growth, customer satisfaction, and courier success.

This role combines strategic thinking, data analysis, project execution, and cross-functional collaboration. You’ll work closely with local and regional teams—including Marketplace, Commercial, and other Delivery Ops stakeholders—to solve complex problems, challenge the status quo, and drive operational excellence.

What You'll Do

• Be the connector: Act as the key point of contact across Ops, Commercial, and Marketplace teams to align priorities and co-create solutions

• Drive excellence: Lead the execution of strategic operational initiatives that grow the Uber Direct business, expand supply types, and pilot new programs

• Champion innovation: Identify and implement process improvements that simplify the delivery experience for earners and merchants

• Own trip performance: Monitor, analyze, and act on key operational metrics to ensure high-quality delivery across verticals (restaurants, groceries, retail)

• Balance short- and long-term goals: Understand how today’s actions contribute to Uber Direct’s long-term success in Latin America

• Move fast and smart: Experiment, iterate, and push boundaries to find scalable solutions that deliver tangible results

What You'll Need

• Fluency in English (written and spoken)

• Proficiency in SQL and experience building data reports

• 3+ years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment)

• Strong project management and stakeholder engagement skills

• Analytical mindset and comfort with performance measurement and experimentation

• Self-starter attitude with the ability to thrive in fast-paced, ever-changing environments

• Excellent communication skills and ability to work cross-functionally across levels and teams

• A passion for problem-solving, continuous improvement, and operational impact

Preferred Qualifications

• Advanced skills in Excel/Google Sheets

• Experience with Python for analysis

• Familiarity with project management tools such as Asana

• Background working with cross-functional teams including Sales, Account Management, Product, or Support

• Strong stakeholder management experience, especially in complex environments

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.