Senior Vendor Operations Manager, Sales (LATAM)

About the Role

The Global Support Organization (GSO) at Uber partners with Sales Operations to accelerate revenue growth across the Americas, with a strong focus on LATAM for the Delivery business.

LATAM is in a phase of rapid transformation—expanding markets, evolving sales models, and increasing complexity. We’re looking for a senior, strategic leader who can bring structure, clarity, and direction in a fast-moving, ambiguous environment.

As the Sr. Sales Vendor Manager for LATAM, you will lead a high-impact, multi-country BPO sales ecosystem, driving performance, alignment, and execution at scale. You’ll operate at the intersection of strategy and operations—translating business priorities into measurable outcomes across partners and markets.

This is not a traditional vendor management role. You will influence across functions, navigate competing priorities, and turn complexity into clear, actionable strategies that drive growth.

You will own the end-to-end performance of BPO-driven sales programs, from KPI definition to execution and optimization, while acting as a key connector between regional and global stakeholders. You’ll also help shape a more unified, scalable sales approach across the Americas, contributing to cross-regional initiatives, including collaboration with the US & Canada.

What You’ll Do

• Lead the strategy and execution of BPO-driven sales programs across LATAM, driving performance across acquisition, conversion, retention, and productivity metrics in a highly complex and evolving environment
• Own and elevate BPO partnerships, holding partners accountable to high performance standards while enabling long-term capability growth
• Operate as a strategic integrator across a complex ecosystem of regional, central, and global stakeholders—aligning priorities, managing ambiguity, and driving clarity in execution
• Navigate and resolve cross-functional challenges, mediating competing priorities and influencing decisions that support broader business outcomes
• Bring structure to a transforming environment by designing and implementing scalable processes, governance models, and operating frameworks
• Lead performance management and continuous improvement, leveraging data to identify gaps and drive structured, measurable action plans across markets
• Translate complexity into executive insights, synthesizing KPIs and operational data into clear, actionable recommendations for senior leadership
• Drive sales strategy operationalization, ensuring alignment, accountability, and consistent execution across BPO partners
• Support regional expansion and increasing organizational complexity, enabling operational readiness and alignment across LATAM and broader Americas initiatives

Basic Role Qualifications

• 8+ years of experience in Sales Operations, Vendor Management, or BPO Management within revenue-generating environments
• Proven experience managing BPO sales operations (required), including performance management, KPIs, and vendor accountability
• Strong understanding of end-to-end sales funnels, including acquisition, conversion, and early lifecycle management
• Demonstrated ability to operate in ambiguous, fast-changing environments, bringing structure, clarity, and direction
• Strategic and operational agility, with the ability to move seamlessly between high-level strategy and hands-on execution
• Strong business judgment, with a track record of prioritizing effectively and focusing on high-impact outcomes
• Exceptional stakeholder management and influence skills, with the ability to align and drive decisions across complex, matrixed organizations
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and executive-level narratives
• Excellent communication and presentation skills, with experience engaging and influencing senior stakeholders
• Experience leading transformation or change initiatives within sales or BPO environments
• Emotional intelligence and resilience, with the ability to navigate complexity, manage competing priorities, and consistently deliver results
• Structured thinking, with the ability to simplify complexity and communicate with clarity
• Fluency in English and Spanish
• Proficiency in Salesforce and Google Workspace
• Availability to travel across LATAM and occasionally support broader Americas initiatives

Preferred Qualifications

• Experience in high-growth environments such as tech, marketplace, or delivery industries
• Strong knowledge of the LATAM market landscape, particularly within Sales or BPO ecosystems
• Experience supporting multi-region or Americas-wide operations
• Familiarity with modern sales methodologies (e.g., MEDDIC, Challenger, SPIN)

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.