Research & Insights Manager - Platform and Membership

About the Role

The Research & Insights Manager, Platform and Membership, will lead primary research to advise Uber’s product development, policy, and marketing strategy as it relates to Uber’s cross-line of business efforts and Membership program.

This role will need to understand the needs of the business, executive leaders, and cross-functional team members to craft, implement, and deliver high-impact primary research, both quantitative and qualitative. This person will also act as the voice of the consumer in synthesizing this research with other data sources to influence insight-driven decisions.

What You'll Do

• Lead and execute market research for Membership and Platform initiatives, collaborating with a diverse set of cross-functional teams.
• Collaborate with the research & insights team, as well as with UX research, data science, and policy research teams to conduct research studies and connect insights across the organization.
• Lead all aspects of vendor management to conduct both qualitative and quantitative primary research studies as well explore secondary data sources as needed.
• Deliver insights and influence leadership to drive deeper understanding of key audiences and integration into strategy.
• Work closely with other researchers on the team to develop and scale more efficient and effective ways of conducting research.

Basic Qualifications

• 4+ years of work experience in consumer-focused market research, marketing, or consulting
• Bachelor degree in market research, statistics, economics or a related field

Preferred Qualifications

• Experience using Qualtrics, SQL, R or SPSS.
• Proficiency in moderating 1:1 interviews and focus groups.
• Hands-on experience at a research supplier - writing questionnaires and discussion guides, fielding research, etc.
• Experience with market research in multiple countries/regions.
• Excellent critical thinking, project management, and interpersonal skills.
• Passion for using insights from multiple sources to guide strategy.
• Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail.
• Intellectually curious and inquisitive with a genuine passion for problem solving and ability to think quickly on one’s feet to ensure success of research projects in a changing environment.
• Comfortable interacting with a large and diverse set of leaders, team members, and vendors.

For New York, NY-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.