Strategic Operations Manager, Uber Eats, Eater Operations

About the Role

Uber Eats is redefining the way the world accesses food and everyday essentials—whether it's your favorite local takeout, last-minute groceries, or something to celebrate. Our mission is to make delivery effortless, and we’re building the future of commerce by helping customers, merchants, and delivery people thrive.

We’re seeking a standout individual to join our US & Canada Strategic Operations team to lead Specialty Merchandising Moments within our Feed & Merchandising vertical. This role is perfect for someone who blends strategic thinking, operational rigor, and a sharp creative instinct.

What You'll Do

• Own and execute the specialty merchandising strategy across high-impact moments (e.g., holidays, cultural events, and key cuisines) that drive customer engagement, business growth, and merchant visibility.
• Design in-app shopping experiences through curated content and themed campaigns that increase discovery and conversion.
• Partner cross-functionally with teams across Operations, Marketing, CRM, Product, and Engineering to bring merchandising campaigns to life—from ideation to launch.
• Develop insights and performance metrics to measure success, iterate on campaign strategy, and uncover new growth opportunities.
• Serve as the voice of the customer— ensuring merchandising moments reflect what’s culturally relevant, seasonally timely, and deeply local.

Basic Qualifications

• Minimum 1.5 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
• SQL and Excel proficiency
• Bachelor's degree

Preferred Qualifications

• 2–4 years of professional experience in a related field such as consulting, investment banking, strategy, operations, or analytics—ideally with exposure to merchandising, e-commerce, or consumer tech.
• A track record of solving complex problems with unique, scalable solutions—you're comfortable navigating ambiguity and tackling challenges from multiple angles.
• Strong quantitative analysis skills with the ability to turn data into actionable insights and measurable outcomes—whether evaluating campaign performance or shaping the in-app experience.
• Proven experience building and executing complex processes across cross-functional teams—driving operational excellence from planning through to flawless execution.
• Excellent communication and presentation skills with experience synthesizing insights and influencing stakeholders at all levels, from strategy leads to product managers.
• Highly collaborative with strong stakeholder management skills—you thrive in a team-first culture and are skilled at building deep, trust-based relationships across marketing, tech, and ops.
• Sharp business judgment and critical thinking with a bias toward action—you move quickly, make smart trade-offs, and focus on impact.
• A passion for customer experience, cultural trends, and curated merchandising—you understand how to engage audiences and create relevant moments that drive discovery and delight.

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.