Marketplace Strategy & Operations Manager

About the Role

We’re looking for a strategic thinker, analytical problem-solver, and impact-driven leader to join our Mexico Operations team at Uber Eats as a people manager. If you're excited by setting bold goals, working cross-functionally, owning high-impact projects from start to finish, and using data to drive smart decisions—this could be the perfect fit.

As part of our Operations team, you’ll be at the center of it all—powering everything from daily improvements to big-picture strategy. You'll play a key role in keeping our marketplace balanced, efficient, and focused on delivering the best experience for our users. Whether it’s enhancing the experience for delivery partners, designing smarter incentives, or shaping how we launch new features, your work will directly influence Uber Eats’ success in Mexico.

This is a high-impact, high-ownership opportunity that blends marketplace design, product thinking, and operational excellence. You'll need to think big, act fast, and collaborate across teams to drive meaningful results.

What You’ll Do

• Lead strategic initiatives that improve the end-to-end experience for delivery partners, merchants, and customers

• Dive deep into data to identify trends, surface insights, prioritize challenges, and test solutions

• Partner closely with Product, Marketing, Support, and Analytics teams to roll out scalable, high-impact programs

• Develop and optimize processes that enhance service quality, reliability, and brand trust

• Track performance metrics and continuously improve key operational lever

• Advocate for delivery partners, ensuring their voices and experiences shape how we operate

What You'll Need

• A minimun of 3 years of experience in operations, strategy, consulting, operations  or data-driven roles

• English proficiency

• Strong analytical and problem-solving skills, with proficiency in tools like Excel

• Ability to think strategically and structure solutions to complex challenges

• Proven experience leading cross-functional projects that drive measurable business impact

• Comfortable navigating ambiguity and working in fast-paced, high-growth environments

• Excellent communication and stakeholder management skills

• Experience leading and developing high-performing teams

• Strong project management capabilities and a track record of delivering results collaboratively

Bonus Points

• Background in marketplace businesses or on-demand platforms

• Familiarity with customer experience design or operational process improvement

• Experience working closely with Product, Engineering, or Analytics teams

• Previous roles in consulting, business strategy, or tech-enabled operations

• SQL experience

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We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.