Client Success Specialist - Louisiana (Miami Based)

About the Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
2. Identifying new sales opportunities through product adoption and location expansion Identify opportunities and recognize additional revenue potential Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
3. Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
4. Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

---- Basic Qualifications ----

      1. At least 1 year of experience in sales, operations, account management, or similar functions

---- Preferred Qualifications ----

1. Outstanding work ethic and attention to detail
2. Willingness to roll up your sleeves, and get in the weeds with our highest value partners
3. Excellent communication
4. Strong critical thinking ability
5. Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
6. Proficiency in Salesforce and Excel

For Miami, FL-based roles: The base hourly rate range for this role is USD$21.88 per hour - USD$22.96 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.