Senior Strategic Operations Manager - Grocery & Retail

About the Role

Uber Eats is transforming instant delivery and making dining simpler. Whether it's enjoying a local meal, ordering groceries, or celebrating with a bottle of wine, the possibilities are endless. Working at Uber Eats means unlocking opportunities for customers, merchants, and delivery partners alike.

We are looking for an outstanding individual to join our Strategic Operations team for Grocery & Retail in Mexico. If you're passionate about building smart, scalable solutions to complex problems and thrive in fast-paced environments, this is the role for you.

As a Sr Strategic Operations Manager, you’ll play a key role in shaping our strategy and optimizing operations across the country. You’ll partner with Commercial, Catalog, and Central Ops teams to design and lead high-impact initiatives. Your work will directly influence the experience of consumers, merchants, and delivery partners, making our platform more efficient and reliable.

What you'll do

• Identify, scope, and lead high-impact projects that improve marketplace reliability, enhance customer experience, and drive growth.
• Detect and act on key opportunities to elevate the platform experience for users, merchants, and delivery partners.
• Own end-to-end project management: from ideation and planning to execution and post-analysis.
• Analyze large datasets to extract insights, trends, and guide strategic decisions.
• Collaborate with cross-functional teams across Operations, Product, Finance, and Support to turn insights into impactful actions.

What you'll need

• 5+ years of relevant professional experience (consulting, investment banking, tech, strategy, analytics, or operations).
• Advanced skills in SQL and Excel/Google Sheets.
• Fluent English, both written and spoken.
• Strong presentation and communication skills, with the ability to simplify complex data for senior stakeholders.
• Excellent business judgment and problem-solving abilities; data-driven decision-making mindset.

Preferred Qualifications

1. Experience in marketplace platforms or on-demand services is a strong plus.
2. Comfortable operating in fast-paced, ambiguous environments.
3. Demonstrated success in solving complex problems and designing innovative solutions.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.