Content Specialist III

About the Role

Work alongside our Global Operations team to design and develop content for Uber agents & end users. Lead with a customer-first mindset, content and writing expertise, and a positive, solution-oriented attitude. Manage more than one LOB on a regional level, and work on 3-4 projects simultaneously. Develop a diverse set of copywriting requests and content updates under tight timeframes, working closely with various business partners. Strongly influence customer sentiment during moments that matter by deciding what we will say to them, and in what kind of way. Emphasize a continuous improvement mindset based on insights & knowledge improvements. Work closely with stakeholders throughout the production process.

What You'll Do

1. Create easy-to-understand, relevant, empathetic content: You will author content used by customers and Uber’s customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping our customers to find the right answer in the right place at the right time.
2. Cross-functional partnership: Maintain a close partnership with knowledge program specialists and key stakeholders to constantly ensure accuracy, relevancy and quality of content
3. Maintain understanding of knowledge base processes: Stay up to date on the processes and programs that you are creating knowledge updates for in order to retain high levels of expertise
4. Detail-oriented and organized: Able to organize content / documentation in an efficient manner and pay attention to details.
5. Strong communication and writing skills: Demonstrates strong verbal, written skills in English and local / native language.
6. Critical thinking and problem solving: You proactively link operation insights in a numerical way to think critically on how to shape content for readers.
7. Demonstrated stakeholder management skills: You are experienced working in a diverse environment, proactive in speaking your mind, and managing stakeholder expectations.

What You'll Need

1. Bachelor's Degree in Marketing, Journalism, Communications, or related field.
2. Working in a fast-paced or customer support environment would be an advantage.
3. Proficient with technological literacy and genAI tooling for writing/editorial support
4. Previous experience in content marketing or managing an online forum is a huge plus

Preferred Qualifications

1. Preferred: Copywriting & technical writing certifications & trainings such as Business Writing on Coursera or Udemy
2. Preferred: Familiarity with JQL and SQL

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.