Senior Strategy & Operations Manager

About the Role

At Uber, we are reimagining the way the world moves for the better. The Merchant Experience Team is the engine room of Uber Eats Japan, tasked with building a future-ready operational engine that drives scalable business performance.

We are seeking a seasoned Senior Strategy & Operations Manager to lead our Strategic Procurement & Vendor Excellence vertical. In this role, you are a business builder who views procurement and vendor performance as critical levers for merchant success. You will architect the operational infrastructure and partnership ecosystem that powers the Uber Eats marketplace in Japan, ensuring we balance strategic sourcing with uncompromising vendor quality.

Why Join This Team?

In the Merchant Experience team, you are an entrepreneur within a global organization. You will have the autonomy to build best-in-class systems and the responsibility to ensure they evolve alongside the business. While your core focus is on vendor and procurement excellence, you are ultimately responsible for the foundational operational experience of our merchants. This is a role for a builder who wants to leave a lasting mark on how Uber operates in Japan.

Your Impact in Role

1. Future-Ready Operations Architecture: Design and scale the foundational systems and automated fulfillment workflows that govern our supply chain, ensuring seamless data integrations and infrastructure that evolves with the business.
2. Strategic Vendor Excellence: Build and oversee a performance-driven vendor governance framework. You will lead the relationship strategy for critical third-party partners to ensure they meet Uber’s high standards for quality, reliability, and operational excellence.
3. Merchant Experience Transformation: Identify operational bottlenecks and lead strategic projects to remove friction from the merchant journey, implementing scalable solutions that improve how partners interact with our products and services.
4. Strategic Process Architect and Dot Connector: Act as the central hub across Sales, Finance, and Operations to design and iterate on end-to-end processes. You will define the data-driven logic and reporting frameworks that provide real-time visibility into the health of our local procurement and vendor ecosystem.

What You'll Need

1. Bilingual Communication: You possess the fluency in both Japanese and English necessary to effectively communicate and negotiate with internal stakeholders and external partners, noting that our external partner ecosystem primarily operates in Japanese.
2. Seasoned Strategic Leader: You have a proven track record of leading high-stakes operations, strategy, or vendor management functions within fast-moving environments, or high-growth tech, consulting.
3. The "Dot Connector" Mindset: You excel at looking across a massive, complex organization, identifying gaps, and building the necessary bridges between disparate teams. You are comfortable creating workflows from scratch and evolving them as the business scales.
4. Data-Driven Decision Making: You are an evidence-based strategist with the analytical fluency to interpret complex datasets and turn them into actionable business strategies that ensure procurement remains a catalyst for growth. Your primary strength is the ability to drive critical business actions through data-backed insights.

Preferred Qualifications

1. Agility and Operational Grit: You thrive in environments where the landscape changes daily. You can pivot quickly between high-level strategy and the hands-on work required to get a new process off the ground.
2. Strategic Vendor Mastery: You architect partnerships rather than just managing contracts. You have deep experience in driving vendor performance through clear quality standards and feedback loops.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.