Sr. Product Operations Manager Kids & Tweens Mobility

About the Role

Uber’s mission is to be the place where people come to Go Anywhere — and a critical part of our growth strategy is becoming a trusted household partner for families. For kids and tweens, that trust is earned through thoughtful product design, rigorous operational standards, and seamless experiences for both young riders and their caregivers.

As a Product Operations Manager (L5) focused on Kids & Tweens, you will help build and scale products that enable safe, reliable, and age-appropriate mobility for younger riders. This role sits at the intersection of segmentation, go-to-market execution, trust & safety, and global operations, ensuring that kid- and family-focused products are operationally sound, scalable, and trusted across markets.

You will partner closely with Product, Engineering, Data Science, Operations, Legal, Policy, and Support to operationalize products designed for families — from early concept through launch, iteration, and global expansion.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Own end-to-end Product Operations programs for kids and tweens mobility initiatives, from opportunity definition through rollout, iteration, and scale.
2. Partner with Product to help define and operationalize a clear segmentation strategy for kids, tweens, and caregivers, including use cases, eligibility models, and success metrics.
3. Define go-to-market plans, operating models, and engagement structures that enable family-focused products to launch safely and scale globally.
4. Advise product teams on the global feasibility of kid- and teen-oriented experiences, incorporating regulatory requirements, policy constraints, and operational realities.
5. Lead cross-functional alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations to ensure products meet a high bar for safety, trust, reliability, and caregiver confidence.
6. Develop and project-manage end-to-end rollout plans, ensuring launch readiness across regions, support teams, and operational partners.
7. Track and interpret core product and business metrics related to adoption, usage, safety signals, and caregiver engagement.
8. Identify post-launch issues or geographic gaps, and surface actionable insights to inform product improvements and roadmap decisions.
9. Act as a voice of operations and families, advocating for experiences that are intuitive for kids while providing transparency and control for parents and guardians.
10. Drive continuous improvement in how Uber operationalizes high-trust, age-sensitive product verticals, contributing to Product Ops best practices.

---- Basic Qualifications ----

1. Bachelor’s degree with a strong record of academic achievement.
2. 6+ years of experience in product operations, operations, strategy & operations, business consulting, or a similarly analytical role.
3. Demonstrated experience owning complex, cross-functional initiatives, ideally within regulated, trust-sensitive, or consumer-facing product areas.
4. Strong analytical skills, with the ability to evaluate success metrics and user outcomes.
5. Experience supporting large-scale, global or multi-region product rollouts.
6. Proven ability to define and operate product operating models, including guardrails, escalation paths, and scalable processes.
7. Excellent written and verbal communication skills, with the ability to influence across functions and seniority levels.
8. Strong product intuition and empathy for both primary users (kids/tweens) and decision-makers (parents/guardians).

---- Preferred Qualifications ----

1. Experience working on family, youth, education, trust & safety, or compliance-driven products.
2. Familiarity with products that require parental consent, monitoring, or shared account models.
3. Strong business judgment, including the ability to balance growth, safety, and operational complexity.
4. Comfort operating in high-accountability environments where mistakes have real user impact.
5. Master’s or MBA preferred but not required.
6. SQL proficiency or equivalent experience.

For New York, NY-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.