Catalog Operations Manager

#Greatmindsdontthinkalike Thank you for your interest in a job opportunity at Uber Japan! We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourage all employees to share their thoughts.

About the Role

We are looking for a Catalog Operations Manager to drive and scale catalog quality improvements across our Grocery & Retail business. This role sits at the intersection of operations, analytics, and product, and plays a critical role in improving customer experience and merchant performance through high-quality catalog data. You will work cross-functionally with Sales, Product, Engineering, and Operations teams. This role requires a strategic mindset, strong analytical capabilities, and operational excellence to ensure seamless execution and continuous improvement.

Your Impact in Role

• Work with retail partners to improve the quality of their catalog integration with Uber Eats.
• End to end project ownership to drive improved catalog quality, including SKU expansion, product attribute enrichment, product searchability enhancement, etc.
• Lead go to market for new catalog product features in Japan, from launch preparation through post-launch stabilization. You will work in close collaboration with our Product, Engineering, Operations, and Sales teams, as well as directly with merchant partners.
• Analyze catalog performance data by using SQL and creating internal dashboards to identify quality gaps, and opportunities to drive improvement of key business metrics like add-to-cart conversion, average order size, item fulfillment rate, and more.
• Design scalable processes and workflows to improve catalog quality.
• Solve day-to-day operational and product-related issues.

The Experience You'll Bring

Basic Qualifications

• 4+ years of experience in Operations, Product Management, or similar roles.
• Ability to manage ambiguous problems and structure them into clear, solvable components.
• Willingness to dive into the details - to literally walk the aisles of our merchants to understand every detail of their operations.
• Strong analytical skills with hands-on experience in SQL.
• Strong stakeholder management skills across cross-functional teams.
• Business-level Japanese
• Business-level English

Preferred Qualifications

• Experience in e-commerce, marketplace, grocery, retail, CPG, or catalog-related domains
• Experience defining or operating data quality standards or operational KPIs

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.