Uber Rides Support Specialist (Spanish Speaker)

About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are the 24/7 contact management hubs that make this possible. At our COEs, we hire Community Support Representatives, Managers, and various other essential roles to support our business needs and continued growth. Our customer operations teams respond to virtual tickets and provide high-quality support to ensure a seamless experience for every user.

What You Will Do

• Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone.

• Issue Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines.

• Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving concerns.

• Analysis: Perform root cause analysis on recurring issues and present findings to the team.

• Operational Consistency: Work within a stable line of business characterized by low ambiguity and well-documented procedures.

Basic Qualifications

• Languages: Proficiency in both Spanish and English is required.

• Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center).

• Adaptability: Comfortable operating across multiple platforms and communication modalities.

• Technical Skills: Strong basic computer skills and digital literacy.

• Communication: Strong verbal and written communication skills.

• Customer Centricity: A passion for advocate-driven support and a "customer first" mindset.

• Executional Excellence: A track record of hitting targets and maintaining high-quality standards.

• Problem Solving: Ability to think critically and identify solutions within defined workflows.

• Teamwork: A collaborative spirit and the ability to work effectively within a diverse team.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.