Account Manager, Grocery & Retail SMB

About the Role

As an Account Manager at Uber Eats, you will play a pivotal role in managing and nurturing relationships with our merchant partners. You will be responsible for driving growth and revenue by implementing strategic initiatives, conducting market research, analyzing data, and fostering innovative solutions. The ideal candidate will have a background in consulting or account management, possess strong analytical skills, and exhibit creative thinking to address complex challenges in the on-demand delivery industry.

This role requires candidates to be based in Toronto, Canada, following the hybrid schedule.

What You'll Do

• Account Management: Build and maintain strong relationships with merchant partners, serving as their primary point of contact for all operational and strategic matters
• Revenue Growth: Develop and execute strategies to drive revenue growth for both Uber Eats and our merchant partners, including upselling additional services and optimizing existing partnerships
• Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making
• Data Analysis: Utilize data-driven approaches to assess partner performance, identify areas for improvement, and develop actionable recommendations to optimize merchant operations and enhance customer experience
• Strategic Planning: Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success
• Problem Solving: Proactively identify challenges and develop creative solutions to address partner needs, optimize processes, and overcome obstacles in a dynamic and fast-paced environment
• Reporting: Generate regular reports and performance metrics to track key account metrics, monitor progress towards goals, and communicate insights to stakeholders

Basic Qualifications

• Bachelor's degree in Economics, Finance, Business Administration, or a related field

Preferred Qualifications

• Previous experience in consulting, account management, or a similar client-facing role
• Previous sales/retail experience
• Bonus if candidate can speak french but not required
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
• Creative thinker with a passion for problem-solving and driving innovation
• Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset

For Canada-based roles: The base hourly rate range for this role is CAD$33.18 per hour - CAD$34.86 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.