Cloud Partner Manager

About the Role

As a Cloud Partner Manager at Uber, you will be the strategic glue between our internal engineering teams and our global cloud service providers. You aren’t just managing a vendor; you are orchestrating a high-stakes ecosystem. You will own the health of these strategic relationships, ensuring that our cloud partners deliver the performance, reliability, and innovation required to power Uber’s global scale.

You will act as a diplomat, an advocate, and an operational lead—balancing executive-level strategy with the technical "nitty-gritty" of incident response and contract optimization.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Strategic Relationship Management

1. Relationship Ownership: Build and maintain high-impact relationships across executive, business, and technical tiers within partner organizations.
2. Advocacy: Represent Uber’s technical priorities in partner roadmap reviews and beta programs to ensure their future products meet our future needs.
3. Governance: Lead Quarterly Business Reviews (QBRs) and executive briefings to maintain strategic alignment and transparency.
4. Escalation Path: Serve as the primary point of contact for critical partner-related issues, including service outages and support delays.

2. Operational Excellence & Incident Response

1. Crisis Coordination: Oversee partner participation in incident responses and Root Cause Analysis (RCA) processes.
2. Code Yellow Leadership: Facilitate technical "Code Yellow" meetings with partner teams and Uber leadership, driving deep-dive technical resolutions until exit criteria are met.
3. SLA Oversight: Ensure partners consistently meet uptime and support commitments; track and close all pending RCA action items.
4. Resource Management: Manage external engagements and contractors, ensuring they are scoped correctly and delivering value.

3. Business Development & Strategy Support

1. Strategic Alignment: Bridge the gap between partner roadmaps and internal Product/Engineering goals.
2. Joint Initiatives: Facilitate co-development and pilot programs that offer Uber a competitive edge.
3. Information Hub: Maintain a pulse on the cloud market, sharing updates on new offerings and pilot opportunities with internal stakeholders.

4. Commercial & Technical Stewardship

1. Contract Support: Partner with Procurement and Legal during renewals and negotiations, providing the business context and relationship history needed to secure favorable terms.
2. Financial Oversight: Track cloud consumption and spend dashboards, identifying opportunities for cost optimization and rebate utilization.
3. Architectural Validation: Collaborate with Engineering to validate that partner solutions meet Uber’s high standards for security, reliability, and scalability.

Compliance Bridge: Work with Security and Risk teams to ensure partners adhere to GDPR, CCPA, and data sovereignty requirements.

---- Basic Qualifications ----

1. 5+ years of experience in Partner Management, Technical Account Management, or Cloud Procurement within a large-scale tech environment.
2. Deep cloud fluency and understanding of major cloud platforms such as AWS, OCI, GCP, and Azure.
3. Crisis management and communication skills to stay calm during high-priority technical incidents and translate complex issues for executive leadership

---- Preferred Qualifications ----

1. Experience: 5+ years in Partner Management, Technical Account Management, or Cloud Engineering within a large-scale technology environment.
2. Cloud Fluency: Deep understanding of the major cloud ecosystems (AWS, OCI, GCP, or Azure) and their service offerings.
3. Communication: Exceptional ability to translate complex technical issues into business impact for executive leadership.
4. Crisis Management: Proven track record of staying calm and organized during high-priority technical incidents or "Code Yellow" scenarios.
5. Analytical Rigor: Ability to analyze consumption data, budget adherence, and technical SLAs to drive data-driven decisions.
6. Collaboration: A "bridge-builder" mentality—comfortable working across Engineering (Infrastructure and product engineering teams), Finance, Compliance, Legal, and Security.

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.