Localization Program Manager

About the Role

The Localization team is seeking an experienced Localization Program Manager to help solve Uber’s growing localization needs. In this role, you'll work closely in a cross functional scope, partnering with stakeholders from Product, Design, Content, Engineering, Marketing, Legal, Regional Operation teams and others, to ensure on-time & high linguistic quality for global & regional launches. This is a hybrid position requiring to be in office 3 days a week.

What you'll do:

1. Manage end-to-end localization of Uber products and external clients assets across all supported languages including initial planning & consultation, delivery of localized content, LQAs, and bug routing;
2. Review and influence product requirement documents (PRDs/RFCs) related to new products/features as well as tools and systems that can improve globalization (g11n) across Uber;
3. Manage localization of product, legal and marketing related comms with various assets (surveys, website, contracts, dashboards, etc) across all regions
4. Proactively support or suggest internal and cross-functional initiatives to identify areas for process improvements across different teams;
5. Identify Localization tool & process gaps and work with Localization Technical Operations to enable efficiencies;
6. Work closely with localization vendors and providers, following up during business hours in timezone of regional location, to ensure smooth execution of tasks and on-time deliveries

Basic Qualifications

1. BA/BS degree or equivalent practical experience
2. 3 years minimum of localization project/program management experience within the high-tech industry on the client side
3. Familiarity with latest technologies (MT, LLM, GenAI) and their application to localization workflows
4. Strong vendor side experience working with fortune 100 companies with enterprise level localization teams.
5. Experience with managing budgets and creating estimates.
6. Self-directed - ability to take initiative in identifying and solving large problems
7. Ability to navigate ambiguity, work independently and be able to chart direction of projects/program, especially while operating in a different region
8. Ability to leverage available data to analyze status and make recommendations
9. Very detail-oriented, quality-focused and proactive
10. Excellent written and verbal communication skills and the ability to manage and present to multiple and diverse stakeholders across businesses and leadership levels
11. Ability to learn new tools/systems quickly

Preferred Qualifications

1. Great understanding of localization and internationalization issues
2. Experience using CAT tools to manage localization pipeline & workflows (e.g. Idiom WorldServer, Phrase, and Trados)
3. Experience managing localization of various content types such as but not limited to UI, HC, Marketing, & Legal

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.