Program Specialist III

About the Role

As a PM Specialist, you will own the end to end execution of defined programs across a global BPO network. You will be accountable for defining metrics, analyzing performance, identifying drivers of variance, and converting insights into sustained operational improvements.

You will translate strategy into analytically grounded execution plans, define success metrics, establish operating cadences, and drive results through BPO partners and internal stakeholders. The role requires comfort with operational data, strong operational judgment, and the ability to influence execution in a fast moving, 24/7 environment.

What the Candidate Will Need

1. Lead the deployment of operational programs and tactical initiatives across teams & and support verticals.
2. Own program outcomes by defining success metrics, building performance dashboards, and tracking results across sites, regions, and channels
3. Analyze operational data to identify root causes, performance drivers, and improvement opportunities.
4. Design, coordinate, and track performance improvement plans including reviews, action tracking, and follow ups with stakeholders.
5. Partner with cross functional teams to operationalize changes at scale.
6. Translate analytical insights into prioritized action plans and program interventions with clear expected impact.
7. Operate effectively in a global, 24/7 environment with overlapping initiatives

---- Basic Qualifications ----

1. MBA degree or equivalent practical experience.
2. Strong experience analyzing operational data to drive performance improvements.
3. Demonstrated ability to build and interpret dashboards, metrics, and performance reports
4. Proficiency with Google Workspace, especially Sheets and Slides.
5. Working knowledge of contact center KPIs and performance management practices.

---- Preferred Qualifications ----

1. Strong program management and organizational skills.
2. Experience in operations analytics, program management, or continuous improvement roles.
3. Balance attention to detail with swift execution—we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength.
4. Experience with the Google suite of office products and experience working with data.
5. Grow with change and operate flexibly.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.