AV Remote Assistance Specialist

About the Role

As a AV Remote Assistance Specialist, you will be at the forefront of Uber’s autonomous vehicle (AV) support ecosystem. Unlike traditional support roles, your primary objective is to provide real-time support to autonomous vehicles, owning the human-to-machine interaction. You will perform live operations with the vehicle by utilizing advanced software and technologies to navigate complex or ambiguous on-road situations—such as road obstructions and closures, traffic congestion and construction zones. This role requires a “tech forward” mindset, high attention to detail, and ability to maintain composure during high-pressure situations. To effectively carry out the duties of the role, we require the AV Remote Assistance Specialist to be in office each day, in-person, with no option for hybrid or remote work.

What You Will Do

• Real Time Intervention: Build situational context with camera and sensor feeds, and use proprietary tooling to send guidance to support autonomous vehicles in continuing to their destination
• Vehicle Navigational Guidance: Assist the autonomous vehicle in determining the most appropriate maneuvers or paths to resolve the situation. This is done without taking direct control of steering or braking.
• Response Management: Document issues that occur on the road to coordinate with other operators responsible for communicating with riders or providing in-field support.
• Judgment & Independence: Exercise a high degree of sound judgment to handle edge-case situations that may not have documented procedures.
• Research & Development: Write detailed reports for internal technical and non-technical stakeholders to review for quality assurance purposes.

Basic Qualifications

• At least 1 year of experience in operations, technical support, product testing or similar roles
• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws

Preferred Qualifications

• At least 1 year of experience in remote assistance or similar AV operations roles
• Demonstrated proficiency in operating complex software interfaces
• Proven ability to quickly learn new technologies
• Comfortable in working in a highly fast paced research and development environment
• Strong written and verbal communication skills
• Proficiency in verbal and written English preferred

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$25.90 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.