Senior Business Development Specialist - Fleet Support

About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.

In this role, you will be a key driver of Uber’s US&C Fleet strategy, managing a portfolio of high-value Managed Fleets that are essential to our marketplace growth and reliability. You will act as a strategic partner to Fleet Operators, moving beyond reactive support to proactively improve their performance through deep-dive KPI analysis and custom optimization plans. Your mission is to maximize fleet throughput, reduce driver churn, and assist in scaling future-bet segments.

What You Will Do

• Provide high quality support to clients
• Uncover prospects’ business challenges and highlight the business’ value proposition
• Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
• Support team with campaign and/or prioritization management
• Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
• Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
• Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
• Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency
• Demonstrate strong product knowledge
• Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships.
• Engage in client lead generation or prospecting
• Meet sales or revenue generation goals
• Sell, onboard, and manage relationships with clients that hold high revenue segments

Basic Qualifications

• At least 1 year of sales or account management experience.
• At least 1 year of experience providing client support via both email and phone(chat support a plus)
• At least 2 years of customer support experience in B2B, sales, case management, or client management environments.

Preferred Qualifications

• 2+ years of hands-on experience supporting project lifecycles
• Experience using data visualization tools (e.g., Tableau) to identify trends and operational KPIs.
• Familiarity with querying tools (e.g., Querybuilder) or internal backend systems to investigate root causes of complex go-online blockers
• Proven ability to manage a portfolio of business partners, serve as a point of contact for complex escalations, and influence cross-functional stakeholders.
• Outstanding verbal and written communication skills, with a focus on clear stakeholder engagement and organizational alignment.
• Ability to work autonomously in a target-driven environment while utilizing logical, data-driven decision-making.
• Strong time management and prioritization abilities to manage competing tasks effectively.

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$30.70 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.