Operations Manager, Marketplace

About the Role

Our Operations team operates where Uber's technology meets the real world.

We own the local business and set and execute the strategy for our markets in Northern Europe - Netherlands, Sweden, Belgium, Ireland, Finland, Norway, Luxembourg, and Denmark. At the heart of what we do in Operations is solving problems. We use data, operational levers, and strategic product, process, and campaign launches to grow the business and ensure that Uber offers the most preferred, reliable, and convenient service across Northern Europe, anytime and anywhere.

What the Candidate Will Do

These are some of the activities you can expect in your day-to-day:

1. Develop and execute the vision, strategy, and tactics needed to grow our share of the category in our markets
2. Analyze real-time and historical data to assess market trends, track competitor moves, and identify opportunities to optimize Uber’s position
3. Devise, project manage, and execute marketplace, product, and incentive strategies to support business growth
4. Continuously improve and streamline our recurring competition cadence and processes, looking for efficiency and optimization opportunities
5. Investigate and resolve competitive or operational challenges by conducting deep dives and collaborating with cross-functional teams
6. Collaborate with cross-functional teams, such as Legal, Tax, and Product, to roll out new initiatives, work towards common goals, and continuously improve the competitive state of our markets

What The Candidate Will Need

• Minimum of 3 years of previous, relevant professional experience (e.g. solving business problems with data, launching new processes, managing or executing projects, working in operations or strategy or analytics, etc.)
• Data-savvy: You’re comfortable in Excel/Google Sheets and can pull data with SQL.
• Problem solving: You like to solve problems - you can break down problems in a structured manner and use data-backed insights and critical thinking to solve them
• Bias for action: You can work in a fast paced environment where your work will be focused on taking action and delivering tangible impact to the business (e.g. increasing trip reliability, improving spend efficiency on deployed campaigns, converting rider preference to Uber, etc.)
• Structured and organized: You are a structured thinker and executor, with a keen eye and attention to detail, and it shows in your work
• You are fluent in English, both in written and verbal communications

Bonus Qualifications

• Project management: You enjoy working on a variety of topics and are capable of project managing and moving multiple initiatives forward in parallel
• Business acumen: You can prioritize effectively, recognize when business needs shift, and pivot quickly in response
• Language: Professional fluency in Dutch, Swedish, French, Finnish, Norwegian, or Danish

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.